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I can't login to Thrive

Updated over 3 months ago

Having Login Issues? Check Out Our Tips Below!

1. Using your Invite Email to Log in

Your invite email is for setting up your account, not for logging in each time. Once your account is activated, you can login by going to https://alberta.thrivemycareer.com/


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2. Check your Login Page

Use https://alberta.thrivemycareer.com/ when logging in to your account.

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If you land on our main page from Google, click “User Login” at the top right and choose Thrive Employment Services Alberta.

Not sure it’s the right page? Look for the mountains!

2. Update Google Chrome

  1. On your computer, open Chrome

  2. At the top right of your browser, click the Menu icon

  3. Scroll down to Help > About Google Chrome

  4. Click Update Google Chrome (If you can't find this button, you're on the latest version)

  5. Click Relaunch
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3. Uninstall Ad Blocker Extensions in Chrome

  1. At the top right of your browser, click the Extensions icon

  2. Click the Menu iconnext to the Ad Blocker and select "Remove from Chrome"
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Uninstall Password Manager Extensions in Chrome

  1. At the top right of your browser, click the Extensions icon

  2. Click the Menu iconnext to the Password Manager and select "Remove from Chrome"

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4. Turn off all VPN's (Virtual Private Networks )

  1. macOS:

    1. Click on Apple icon at the top left corner of your Mac screen

    2. Go to System Preferences > Network > VPN

    3. Select Disconnect to disable the Mac VPN
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  2. Windows:

    1. Click Start > Settings

    2. Select Network & Internet

    3. Choose “VPN” from the menu on the left side of the screen

    4. Identify and select the VPN you wish to disable

    5. Click Disconnect to turn off the VPN


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5. Use a Trusted Internet Source (such as your home wifi)


6. Ensure Firewalls Aren't Blocking Access

  1. Mac Users:

    1. Go to the Apple Menu > System Settings

    2. Click Network in the sidebar, then click Firewall

    3. Confirm Firewall is turned off

  2. PC Users (Windows 11):

    1. Select Start > Settings

    2. Under Network & Internet > Advanced Network Settings

    3. Scroll down to Windows Firewall

    4. Select your active Network

    5. Confirm Microsoft Defender Firewall is turned off
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7. Try Using a Larger Screen


If none of these solutions work, please contact us at albertasupport@thrivemycareer.com​
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