If you're having difficulty logging into your Thrive account and using the correct email and password, please try the following solutions:
1. Ensure you are using the correct website URL:
(TIP - Look for the mountains on the Login page!)
Type the URL in the Address Bar NOT in the Google Search
Blurry Youtube video? Click the Settings icon on the bottom right of the video and select Quality. Then choose 720p or 1080p.
2. Update Google Chrome
On your computer, open Chrome
At the top right of your browser, click the Menu icon
Scroll down to Help > About Google Chrome
Click Update Google Chrome (If you can't find this button, you're on the latest version)
Click Relaunch
3. Uninstall Ad Blocker Extensions in Chrome
At the top right of your browser, click the Extensions icon
Click the Menu icon
next to the Ad Blocker and select "Remove from Chrome"
Uninstall Password Manager Extensions in Chrome
At the top right of your browser, click the Extensions icon
Click the Menu icon
next to the Password Manager and select "Remove from Chrome"
4. Turn off all VPN's (Virtual Private Networks )
macOS:
Click on Apple
icon at the top left corner of your Mac screenGo to System Preferences > Network > VPN
Select Disconnect to disable the Mac VPN
Windows:
Click Start > Settings
Select Network & Internet
Choose “VPN” from the menu on the left side of the screen
Identify and select the VPN you wish to disable
Click Disconnect to turn off the VPN
5. Use a Trusted Internet Source (such as your home wifi)
6. Ensure Firewalls Aren't Blocking Access
Mac Users:
Go to the Apple Menu
> System SettingsClick Network in the sidebar, then click Firewall
Confirm Firewall is turned off
PC Users (Windows 11):
Select Start > Settings
Under Network & Internet > Advanced Network Settings
Scroll down to Windows Firewall
Select your active Network
Confirm Microsoft Defender Firewall is turned off
7. Try Using a Larger Screen
If none of these solutions work, please contact us at albertasupport@thrivemycareer.com