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What is a good template for suspension of service notice? (suspension of a client's subscription/access to their account (90 days overdue)

Mia Scott avatar
Written by Mia Scott
Updated over 5 years ago

If you know the reason for expiry, like "card failure/decline" or "invoice overdue" etc., you can use:ย 

"Your Subscription has expired due to <reason>. Click here to sign up to renew".ย 

Don't try to make it fancy. Also, don't wait 90 days. Send 5 emails for renewal, starting with 10 days before renewal as a heads up in case people want to update their card on file. Then on the day of if it fails, you can try upto 3 more times and for each failure notify the customer. After the 3 attempts, you can stop the service and manually reach out over email to someone and then do another 3 follow-ups while the service remains suspended.
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