By putting a rating at the end of a query, you are evaluating the work of the technical support specialist.

If you would like to share feedback on a query that disappointed you, please leave a comment and we will certainly pass it on to the head of the related department.
We appreciate all the comments, you can be sure that they will find their way to the addressee 🤗
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We always do our best to resolve the issue as soon as possible and never leave your questions unattended, and we also try to achieve maximum transparency in the answers of colleagues in order to convey to you only the necessary and important information.

Please leave comments on the ratings, especially if they are negative. Our assessment system corresponds to the well-known five-point scale, where the following emoticons mean:

It is very important for us to understand the reason of the low rating, whether it was caused by communication with the support specialist himself (the specialist was rude to you/ there was a complete misunderstanding between you / the specialist asked for too much unnecessary information / etc.) or you were unhappy with the solution of the issue itself (question was solved, but it took too long / it was solved but not as you would like it to / the issue was not resolved at all / you do not agree with the solution or the principle itself / etc.).

You can be sure that each of your comments is reviewed by the head of the department and is not ignored or forgotten , whether it is a positive feedback or comments on the work of the support specialists.

We will also be glad to receive any feedback, about anything, it can be not related to your major query. Share your opinion on any issue - this is extremely important for us!

We regularly collect all the feedbacks and gather the entire customer support department to conduct a comparative analysis of ratings and comments and to find the points of growth.

All neutral and negative ratings are individually sorted and viewed by the department to find the mistakes that were made in order to prevent them in the future.

With your assessment and feedback, you help us to become better and provide the better quality assistance in the future because you have a significant impact on the technical support service and the entire company in general. We develop our skills and grow professionally thanks to your feedback ❤️

If the rating was given by accident, or you just decided to change it, you can always do that.

In the case when the appeal was created in a Telegram bot or by mail, you just need to open the same link to the rating page and re-pass the satisfaction survey, indicating in the comment why the rating was changed.

If you wrote to us via chat in Backoffice, you just need to choose another rating. After your click on the right rating, it will replace the previous one. You can change the rating anytime you want.

To do that you need to select the needed conversation from the list and click on the right emoji.

Thank you for helping us become better!