Every brand that installs Alia gets a free trial before any paid billing begins. You'll get 14 days on the Basic Plan or 30 days on the Fully Managed Plan, with full access to all the features included on that plan.
Free Trial Overview
When you install Alia, you can choose between two plans, each with its own free trial length:
Basic Plan — 14-day free trial
Fully Managed Plan — 30-day free trial, with a dedicated Customer Success Manager helping you optimize and grow
During your trial, you'll have full access to every feature included in the plan you've selected.
There's no limited "preview" mode - what you see during the trial is exactly what you'll have on the paid plan.
Visitors during your trial don't count toward your plan - You can drive as much traffic to Alia as you'd like during the trial period without it affecting your billing once you move to the paid plan.
Visitor tracking begins fresh when your trial ends.
You can check how many days are left in your free trial at any time from the Billing page on your Alia dashboard.
What's Included in Your Free Trial
Here's what each plan includes during the trial (and after):
Feature | Basic Plan (14-day trial) | Fully Managed Plan (30-day trial) |
All Features | ✅ | ✅ |
White-Glove Onboarding | ✅ | ✅ |
Live Chat Support | ✅ | ✅ |
Dedicated Customer Success Manager | ❌ | ✅ |
Fully Managed In-App A/B Testing | ❌ | ✅ |
Personal Slack Channel Support | ❌ | ✅ |
If you're on the Basic Plan during your trial and decide you'd like the hands-on optimization support of the Fully Managed Plan, you can upgrade at any time.
What Happens After Your Trial Ends
At the end of your trial period (14 days for Basic, 30 days for Fully Managed), your account will automatically transition into the paid version of your selected plan.
Billing is handled directly through Shopify, so you'll be auto-charged based on Shopify's standard billing cycle - there's nothing extra you need to do to stay on Alia.
A quick recap of what to expect:
Your trial runs for the full 14 or 30 days
Once the trial ends, Shopify will begin billing you for your selected plan automatically
Get Support During Your Trial
We want you to get the most out of your trial, so help is always close by.
If you're on the Fully Managed Plan, you can reach out directly to your dedicated Customer Success Manager with any questions, setup help, or strategy guidance.
You'll also have access to your Personal Slack Channel for fast, ongoing support.
If you're on the Basic Plan, you can start a live chat from within the app - our support team is happy to help with anything you run into.
Whichever plan you're on, don't hesitate to reach out. The trial is the best time to ask questions and make sure Alia is set up to drive real results for your store.