Issue
Lia builds a popup with a plain design instead of using your store's branding. Your logo, colors, fonts, or photography are missing.
Environment
Lia, when she builds popups from your store's branding.
Stores that use bot protection, such as Cloudflare or another firewall or security provider.
Building a new popup with Lia, or asking her to brand a popup in the popup editor.
Resolution
To let Lia through, add a rule to your bot protection that allows requests whose user agent contains AliaBot. A user agent is the name a browser or bot sends to identify itself.
Allow Lia in Cloudflare
From your Cloudflare dashboard:
Select your store's domain.
Go to Security → WAF → Custom rules.
Select Create rule.
Enter a rule name, such as
Allow AliaBot.Select Edit expression.
Enter the following expression.
http.user_agent contains "AliaBot"
Under Choose action, select Skip.
Select the bot protection and managed rules you want Lia to bypass.
Select Deploy.
Ask Lia to try again.
Allow Lia with another provider
Other providers offer the same setting under a different name, such as an allowlist (sometimes called a whitelist), a bypass rule, or a good-bot exception.
In your provider's dashboard, create an allowlist or bypass rule.
Set the rule to allow requests whose user agent contains
AliaBot.Save or deploy the rule.
In Alia, go to Brand and select Read my store again.
When the read finishes, ask Lia to try again.
Check your store's primary domain
Lia reads your branding from the storefront address saved in Alia. If that address is wrong or outdated, she reads the wrong site or nothing at all, and builds from your current theme instead.
In Alia, go to Settings.
Confirm Primary domain is your live storefront address, such as https://yourstore.com. If it's missing or outdated, update it.
Go to Brand and select Read my store again.
Cause
Lia reads a few public pages of your store to pick up your logo, colors, fonts, and photography. These include your home page, a product page, a collection page, and your about page. She reads them with a real browser, the same way a visitor would. If your site uses bot protection, it may show her a security check instead of your page. When that happens, she has nothing to work from and falls back to a plain design.
Lia may also pick up only part of your branding. For example, she can't install a font unless your site provides a downloadable font file. When this happens, she uses what she found and fills the gaps from your current theme.
Still stuck?
Contact our support team through chat in Alia. To help us investigate quickly, include:
Your store URL.
The name of your bot protection provider, such as Cloudflare.
To learn more about working with Lia, see Getting started with Lia. To build a new popup with Lia, see How to build a popup with Lia.