Technology is great… until it’s not. If you experience issues with the digital journal, here are some common problems and quick fixes:
The download link isn’t working: Ensure you’re connected to the internet and that your email client isn’t blocking the link. Try copying the link into your browser instead of clicking it directly.
The file won’t open: Make sure you have a PDF reader installed. If the file still won’t open, redownload it from the original link.
Annotations or edits aren’t saving: Check that your PDF app supports editing. You may need to upgrade to a premium version or switch to a compatible app.
If none of these steps resolve your issue, our support team is just a message away. We’ll help you troubleshoot so you can get back to focusing on your goals.