Altis is fully committed to complying with PII data regulations through data redaction. We understand the importance of protecting sensitive information from unauthorized access and misuse. Our data redaction processes involve the removal or anonymization of personally identifiable information from documents and records, making it challenging for malicious actors to exploit this data. By implementing robust data redaction measures, Altis significantly reduces the risk of data breaches and maintains compliance with various privacy regulations.
PII data redaction is a process that removes or anonymizes sensitive information from documents and records, ensuring that personal data remains confidential. All redacted text will be replaced with # characters. For example, if the phone number 111-2222 was spoken in the audio, it would be transcribed as ###-#### in the text.
Given that PII involves sensitive information, we expect to see 100% redaction rates where the content is transcribed correctly. If something is incorrectly transcribed, it may not be redacted. For example, if a U.S social security number is transcribed and formatted as a telephone number, and you’ve only chosen to redact U.S social security numbers, the social security number won’t be redacted.
For a comprehensive list of the information we redact, view the table below.
Redacted Information Type | Description |
medical_process | Medical process, including treatments, procedures, and tests (e.g., heart surgery, CT scan) |
medical_condition | Name of a medical condition, disease, syndrome, deficit, or disorder (e.g., chronic fatigue syndrome, arrhythmia, depression) |
blood_type | Blood type (e.g., O-, AB positive) |
drug | Medications, vitamins, or supplements (e.g., Advil, Acetaminophen, Panadol) |
injury | Bodily injury (e.g., I broke my arm, I have a sprained wrist) |
number_sequence | A "lazy" rule that will redact any sequence of numbers equal to or greater than 2 |
email_address | Email address (e.g., support@altis.io) |
date_of_birth | Date of Birth (e.g., Date of Birth: March 7,1961) |
phone_number | Telephone or fax number |
us_social_security_number | Social Security Number or equivalent |
credit_card_number | Credit card number |
credit_card_expiration | Expiration date of a credit card |
credit_card_cvv | Credit card verification code (e.g., CVV: 080) |
date | Specific calendar date (e.g., December 18) |
nationality | Terms indicating nationality, ethnicity, or race (e.g., American, Asian, Caucasian) |
event | Name of an event or holiday (e.g., Olympics, Yom Kippur) |
language | Name of a natural language (e.g., Spanish, French) |
location | Any Location reference including mailing address, postal code, city, state, province, or country |
money_amount | Name and/or amount of currency (e.g., 15 pesos, $94.50) |
person_name | Name of a person (e.g., Bob, Doug Jones) |
person_age | Number associated with an age (e.g., 27, 75) |
organization | Name of an organization (e.g., CNN, McDonalds, University of Alaska) |
political_affiliation | Terms referring to a political party, movement, or ideology (e.g., Republican, Liberal) |
occupation | Job title or profession (e.g., professor, actors, engineer, CPA) |
religion | Terms indicating religious affiliation (e.g., Hindu, Catholic) |
drivers_license | Driver’s license number (e.g., DL# 356933-540) |
banking_information | Banking information, including account and routing numbers |
To use this feature, make sure to toggle it on when adding conversations to Altis through our uploading or scheduling conversations features. Right now, we redact everything in this list. In the future, you'll be able to select which types of PII you'd like to redact and which you'd like to not redact.
For now, simply toggle it on, and let Altis handle the rest.