If you’re experiencing issues when opening PDFs in Alvys, such as garbled text, missing characters, or formatting errors, the following troubleshooting steps can help identify and resolve the problem.
Common Issues and Solutions
1. Text Appears Corrupted or Garbled
Possible Causes:
Missing or unsupported fonts on the user’s machine
Encoding issues in the PDF file
Corrupted or improperly generated PDFs
Troubleshooting Steps:
Try opening the same file on a different browser or device. If it works elsewhere, the issue is likely related to your system settings or PDF viewer.
Download the PDF and open it with Adobe Acrobat Reader instead of the browser. Acrobat has better font support and may render the document correctly.
2. PDF Displays Incorrectly (Cut-off Text, Overlapping Content, or Formatting Issues)
Possible Causes:
Incompatible PDF format or version
Display scaling issues in the document viewer
Corrupt PDF file
Troubleshooting Steps:
Use the "Rotate" or "Zoom" options in the viewer to adjust the display.
Download the file and open it in Adobe Acrobat Reader or another dedicated PDF viewer.
If the file was scanned, check for resolution issues—low-quality scans can cause readability problems.
3. The PDF Won’t Open at All or Shows a Blank Page
Possible Causes:
The PDF may be too large for the browser-based viewer.
The file could be corrupted or incomplete.
Browser cache or temporary files may be interfering with loading.
Troubleshooting Steps:
Try refreshing the page or reopening the file.
Clear your browser cache and cookies, then attempt to open the PDF again.
Download the file and open it using Adobe Acrobat or another PDF reader.
If the file still won’t open, check if it works on another device. If not, the document may need to be re-uploaded or regenerated.
Still Need Help?
If you’ve tried these steps and the issue persists, reach out to our support team with the following details:
✅ The file name or a screenshot of the issue
✅ The browser and device you’re using
✅ Any error messages you see
We’re here to help! 🚀