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[Invoicing Error] Email - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.
[Invoicing Error] Email - Unexpected character encountered while parsing value: <. Path '', line 0, position 0.

This error occurs when submitting an invoice that exceeds the size limit of 10MB

Updated over 2 months ago

⚠️ Error Explanation

The error message "Unexpected character encountered while parsing value" typically appears when attempting to submit an invoice via email that is too large. The system cannot process files over 10MB, leading to this parsing issue.

✅ How to Fix:

  1. Check the file size – Ensure the invoice is under 10MB before submitting.

  2. Compress the file – Use a PDF compressor to reduce its size.

  3. Resend the invoice – After reducing the file size, reattempt submission.

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