Under «Settings» → «Features» you set a few defaults that apply to all users of your workspace (permission «TENANT__U_CONFIG»). They answer the question «Why does amaise behave this way for us?».
The defaults
Default view — which view a case opens in (Dashboards, case history, or Documents). Only the views enabled for the workspace can be selected.
Default document storage — the storage that newly uploaded documents land in. If a role has an upload dossier set, that dossier takes precedence for its uploads (see Settings: Roles and permissions).
Duplicates: excluded storages — storages that are excluded from duplicate detection.
Case history: visible views — which case-history definitions users can select.
Definition of inactive cases — after how many days without activity a case is considered inactive. This setting appears only if the inactivity check is active for the workspace.
External access — how many days access lasts when someone gives an external user access to a case, in the access panel or from a collaboration request (30 by default, between 1 and 3650). For each case, the end date can still be changed or removed in the access panel. This setting appears only if collaboration is enabled for the workspace.
Default request type — which type a new collaboration request starts as: Chat or Formal (Chat by default). A chat works with people inside and outside your workspace alike. You switch the type of an existing request in its three-dot menu. This setting appears only if collaboration and formal requests are enabled for the workspace; where formal requests are not, every request is a chat and there is nothing to choose.
Note: These defaults are starting values for the whole workspace. Individual users can choose a personal view that differs from these, where that is provided for.