Every company breaking into a new industry is presented with a series of challenges ranging from product development to customer support. We are no different, but here is how our team and products overcome those challenges:
Industry Challenge | The Amatis Way |
Lighting controls systems have a poor return on investment (ROI) for customers | We have the best price and the most attractive Tier 2 rebate program |
Cyber Security Concerns within IoT | Everything we do is encrypted |
Not every customer has the expertise required to commission our system | Our product is designed with the goal of simplicity in mind. We provide online training on our website and our app is as easy as → make a location, add devices, and use toggles. |
High stock-keeping unit (SKU) count | Our SKU is low |
Hard to understand designs | Our controls are designed into your space, with QR codes to track each device and a simple design |
Bulk pricing | We break it down for you to show you the cost of each device, total, and ROI projections |
Poor customer support | We have dedicated team members who are always one call or email away so that you can deal directly with us, bypassing distributors, and OEM reps. |
Difficulties troubleshooting | With a low SKU and stateless programming, troubleshooting is easy. If that light isn’t turning on, your problem is probably associated with the device controlling that light. |
Lack of customer support after install | Not only can you add re-commissioning service requests to your revenue stream, but you can do it remotely with our system. |
Wireless interference with building systems. Low frequencies 400 and 900 MHz can interfere with devices like walkie-talkies. | Our system uses a similar, proven frequency to Bluetooth and Wi-Fi (2.4GHz) that does not interfere with those frequencies or other systems in your building. |
Difficult to design into a location | With a low SKU and a mesh network, type of device and range limitations are easily resolved so that anyone can start designing controls into their space with minimal training. |
As we grow, there will always be room for improvement, so let us know how we can better serve you by chatting us.