Amazon Music is a home for millions of artists to share their music with their fans and community. The content that is shared on Amazon Music is delivered through music aggregators, also known as, distributors.
These aggregators use a communication technology that delivers artist content to Amazon Music electronically, which is then displayed to customers. This communication system is referred to as a DDEX ERN delivery feed, or simply, a delivery feed; and it is used widely throughout the industry to deliver and ingest new or updated metadata. While highly reliable, this technology is complex and sometimes the signals that help identify artist profile variables do not communicate properly. When this happens artist profiles can display incomplete or inaccurate data, such as, other artists music on a single profile, missing music from an artist’s profile, and/ or incorrect artist names, among other issues.
While we have a number of signals in place to correct these issues before they surface on Amazon Music, we recognize that they still occur and have created tools that allow our industry partners to surface them to the correct teams at Amazon.
This article deep dives into the many different issues that occur on an artist profile and will provide step-by-step instructions on how to correct some of the most commonly reported issues.
Before jumping in, first, let’s cover the basics...
What is an artist profile page?
An artist profile page or artist profile, is a compilation of an artist music catalog on Amazon Music. Artist profiles display a single artist’s music and should reflect their identity to their fans. When a listening customer is visiting an artist profile, customers can listen to the artists Latest Songs, Releases, Featured Playlists, Related Stations, Top Songs/ Albums, Appears On singles, listen to Podcasts about the artist, Follow the artist and shop the artists Merch all from a single detail page.
To see an example of an artist profile page, click here.
How can I find my artist profile?
Artist profiles can be found a number of ways, most commonly is by searching for the artist name in the search bar located at the top of the web player, or by clicking "Find" on the mobile app.
However, some artists can be more difficult to find through search for various reasons. When someone is unable to find the correct artist profile, they can use the search bar to look up the artist by artist name and song/ album title of the artists released music.
For example, if someone wanted to view Taylor Swifts artist profile, they could search for "Love Story by Taylor Swift" or "Taylor Swift Love Story", as well as many other variations to render the same results. Depending on the artists, a number or just few results will populate, but the experience does not change. In order to find the correct artist profile, the user can simply click on the artist name below the title of the song that most accurately resembles the artist.
Example:
The same steps on web can also be applied on mobile.
I found my artist profile, but some or most of the music does not belong to me. Why is this happening and how can I fix this?
Earlier in this article we talked about how we use delivery feeds to ingest new music and accept changes to previously delivered music. We also talked about how sometimes these feeds can miscommunicate with one each other, which can result in detail pages displaying incorrect music from multiple artists or missing music altogether. That's the why. Now let's talk about how to fix it.
Queue in Amazon Music for Artists...
Amazon Music lets customer search and stream hundreds of millions of songs and Amazon Music for Artists gives artists the ability to tap into that customer data by analyzing streams, voice data, playlist positioning and more. Our service also lets its users take ownership of their artist profiles by taking actions like uploading new music and making corrects to artist profiles on Amazon Music through the Report Issue tool.
There are three types of actions a user can take using the Report Issue tool:
Move your content from one profile to a new or another existing profile.
“My content is on a different artist's profile”
Remove content from your profile that does not belong to you.
“My artist profile has incorrect content”
Merge two profiles with content from the same artist together
My content is on a different artist's profile”
Each path requests different information from the requester depending on the chosen selection.
How do I know which option to select?
If the requestor selects option 1, "my content is on a different artist's profile", then the tool will assume that the majority of the content on artist profile on Amazon Music belongs to another artist or multiple other artists. This option can also be used to merge two profiles together.
If the requestor selects option 2, "my artist profile has incorrect content", then the tool will assume that the majority of the content on the artists profile on Amazon Music belongs to the artist requesting the change.
Are their step-by-step instructions on how to use the Report Issue tool?
Yes! Artist profile remapping and merge requests can be submitted self-service using the Amazon Music for Artists mobile app or online. Anyone can complete this action without having claimed an artist profile.
Important: The Report Issue tool can be used to identify missing content, identify incorrect content, and/ or ask to merge two profiles together.
The Report Issue tool cannot be used to change an artist name or remove content on Amazon Music.
How to identify missing content:
Via web, once signed in click this link
Select my content is on a different artist's profile
Find the artist profile that your music is currently mapped to and paste the Amazon Music URL in the open text field and select the profile.
Note: you can also search by artist name, but results tend to be more accurate when the artist URL is used.
If you have another artist profile on Amazon Music where your content currently lives select, "Yes", otherwise, select "No."
If "Yes" was selected copy and paste the artist URL in the open text field box and select the artist.
If "No" was selected, move on to question 4.
Search and select the album/ song name(s) or URL(s) that should be moved to a new or existing profile (up to 50 albums or songs).
If you would like to provide more information to the reviewers about your music on Amazon you can do so here.
Click "Submit"
If the submit button is not available, then the form was not filled out completely. Go back and ensure each open text field was submitted correctly and try again.
How to identify incorrect content:
Via web once signed in, click this link
Select my artist profile has incorrect content
Find your artist profile and copy and paste the Amazon Music URL in the open text field and select the artist.
Note: you can also search by artist name, but results tend to be more accurate when the artist URL is used.
Search and select the album/ song name(s) or URL(s) that should be removed from the artist profile selected in question 2 (up to 50 albums or songs).
Search and select the content (album or songs) that should remain on the artist profile selected in question 2 (up to 50 albums or songs). This will help reviewers ensure the correct content remains on the correct profile.
If you would like to provide more information to the reviewers about your music on Amazon you can do so here.
Click "Submit"
If the submit button is not available, then the form was not filled out completely. Go back and ensure each open text field was submitted correctly and try again.
How to merge two profiles together:
Via web once signed in, click this link
Select my content is on a different artist's profile
Find the artist profile that your music is currently mapped to and paste the Amazon Music URL in the open text field and select the profile.
Note: you can also search by artist name, but results tend to be more accurate when the artist URL is used.
Select Yes for question 3, then search and select the profile where the remainder of your music lives on Amazon Music.
Search and select the album(s) and/ or songs you want moved from the profile selected in question 2 to the profile selected in question 3 (up to 50 albums or songs).
If you would like to provide more information to the reviewers about your music on Amazon you can do so here.
Click "Submit"
If the submit button is not available, then the form was not filled out completely. Go back and ensure each open text field was submitted correctly and try again.
All the music on the artist profile is mine, but my artist name is incorrect. How can I request to change it?
If the music on your artist page is correct on Amazon Music, then it is possible that your artist name was delivered incorrectly. To update your artist name you'll need to work with your label or distributor to make the requested changes and re-deliver to Amazon Music.
My music is on Amazon, but I did not approve for it to be there. How can I take it down?
Contact your label or distributor and ask them to issue a takedown request.
My music on Amazon Music is correct, but I do not see the same music in Amazon Music for Artists.
If your music is correct on Amazon Music, , but not displaying in Amazon Music for Artists one of two events could be causing this issue.
You have access to the incorrect artist profile.
You music has not yet been streamed by customers and does not have any data to display in the service. Once your music receives customer streams you will see the data populate in AM4A.