Can I cancel my order before my prescription is issued?
Yes. If you decide to cancel before your prescription has been sent to the pharmacy, please contact support through your portal as soon as possible. Acting quickly gives the best chance to stop the process before the prescription is issued.
Can I cancel after my prescription has been sent to the pharmacy?
Once your prescription has been issued, we can request a cancellation with the pharmacy. Approval depends on the pharmacy and how far along your order is in the fulfillment process. If the pharmacy can cancel the order, a $100 nonrefundable clinical fee will apply, as the prescription has already been processed. Please reach out to support promptly so we can review your order status.
Can I cancel after receiving my medication?
Prescription medications are made specifically for you and cannot be returned once delivered. Once your current order is complete, no further action is required, and future charges will only occur if a refill is processed. If you are on a standard month-to-month plan, you can manage your subscriptions by pausing, delaying, or canceling future shipments at any time. Billing will stop once changes are applied.
For extended membership or multi-month plans, refunds are not available for any portion of the plan that has already been dispensed, processed, or shipped. We can cancel the remaining shipments to avoid unnecessary dispensing, but unused months cannot be refunded.
If you’re considering changing your dosage or making other treatment modifications, you can request adjustments through your patient dashboard. All changes must be reviewed and approved by your provider to ensure your care remains aligned with your treatment plan. Pausing your current plan and placing a new order may be required for dosage changes, and our team is here to guide you through that process. Your prescriber is always available to support any questions regarding your treatment and dosage.