How does the treatment plan work?
After enrollment, your provider will create a treatment plan tailored to you. A consultation with your medical provider is required prior to dispensing any prescription medications. Only after a medical provider determines you are eligible for a prescription medication will one be written, filled, compounded, or shipped. If medication is prescribed, it will be delivered in one- or three-month supplies depending on your prescription and provider recommendations. Your subscription gives ongoing access to medication and provider support throughout your plan.
Can I modify my refills, schedule, or pause my treatment?
Refills are automatic, so you don’t have to reorder each month. You can check your upcoming shipments and dosing schedule on your dashboard.
You also have full control over your auto-refills. To pause, delay, or resume a treatment:
Log in to your Patient Portal
Click Treatments from the left-side menu
Review your active treatments and select the one you want to manage
Click Plan, then choose Pause, Turn Off, Cancel, or another option from the dropdown menu
If you need to pause or cancel future shipments, submit a request through your dashboard or email hello@joinamble.com at least 15 days before your next scheduled refill. When a treatment is paused, refills and payments will be on hold until you resume. After making changes in your portal, please notify us so we can verify that the updates were applied successfully. Refills that have already been processed or shipped cannot be refunded.
How do I request an adjustment to my dosing during treatment?
You can request a dosage adjustment or other treatment changes directly from your patient portal. Every request must be reviewed and approved by your provider to make sure your care stays aligned with your treatment plan.
To adjust your dose:
Log in to your Patient Portal
Click Treatments in the left menu
Select the treatment you’d like to modify
Click the Adjust Dose button at the top of the page
Once submitted, your provider will review the request and determine the appropriate next steps. In some cases, if a dosage change is approved, your current plan may need to be paused and a new order placed. Our team can help guide you through that process if needed. If you’ve already submitted a request and have questions, or if you’re having trouble locating the Adjust Dose option, just reach out. We’re always happy to help.
How do I manage my treatment over time?
Subscriptions are designed to make your treatment consistent and convenient. For standard month-to-month plans, you have full flexibility; you can pause, delay, or cancel future shipments at any time, and billing will stop when you make those changes. Extended membership or multi-month plans provide discounted pricing in exchange for committing to several months of treatment at once. When you enroll in one of these plans, you agree to a non-refundable commitment for the full term. Once any part of the treatment has been dispensed, processed, or shipped, we are unable to issue refunds for the remaining months.
If you no longer wish to receive future shipments under a multi-month plan, we can cancel the remaining fulfillment to avoid unnecessary dispensing, but unused months cannot be refunded. Your prescriber is always available to support any questions about your treatment or dosage needs.