How is my prescription fulfilled?
All of our pharmacy partners are licensed compounding pharmacies located within the United States. They adhere to applicable state and federal law, reflecting our commitment to providing quality medications. The specific pharmacy assigned to your prescription is determined automatically based on several factors, including your state of residence, the medication and dosage prescribed, pharmacy volume, and current fill times. For this reason, we are unable to accommodate requests for specific pharmacies.
If your prescription is approved, the assigned pharmacy will be listed on your prescription in your patient portal. We thoroughly vet all our pharmacy partners to ensure consistent quality. If you have any questions or concerns about your pharmacy or the fulfillment process, please don't hesitate to reach out. We're happy to provide additional guidance and support.
What should I do if my medication or dosage looks different from what I expected?
Your provider may adjust your dosage or the formulation to better fit your individual needs and how your body is responding. These adjustments are made carefully to ensure alignment with your treatment goals.
All questions about your prescription or dosage should be directed to your prescribing doctor via the portal. If you need assistance contacting your doctor or the pharmacy, please send us a clear photo of your full prescription label, showing the medication name, concentration, and dosing instructions. Providing your prescription label allows us to offer accurate guidance while protecting your safety and privacy.
Please note that customer support cannot alter or control the prescribed dosage. If you notice any issues with your received medication, such as discrepancies in appearance, packaging, or instructions, please refer to the Shipping and Order Status section under “What should I do if I notice an issue with my received order?”
What should I do if I’m unsure how to take my medication or how much to inject?
Please note that our general customer service team are not medical professionals and cannot provide guidance on dosing or how to take your prescription. For questions about your medication, you can contact your pharmacy using the contact
information listed on your prescription. You can also reach out directly to your prescribing provider through your secure patient portal. Prescribers answer messages in the order they are received. Response times are typically about 3–4 business days. For billing or general inquiries, our customer support team is happy to
help.
Can I change my dosage on my current prescription?
Any dosage changes must be approved by your prescribing doctor. If you are on an active treatment plan, you should pause your current plan and place a new order through your portal. Your provider will review your medical intake and determine the most appropriate dosage for you. For more information, please refer to the Treatment section titled Adjusting Your Treatment.
We understand that our patients have diverse needs. Some may be new to compound medications, while others may have been on treatment for over a year. Our programs are designed with this in mind. Dosing is carefully mapped out to ensure you have the correct amount to last until your next refill.
It is important to note that deviating from your prescribed dosing schedule may create gaps in treatment, which could result in needing a refill sooner than expected and the corresponding charge. We are happy to accommodate these situations, but we want to ensure all patients are informed about the potential impacts of dosing deviations. Requests that fall outside our designed programs may not be accommodated due to the standardized fills used by our pharmacy partners.