Thank you for joining amble! We are excited to have you as part of our community. After you have enrolled, you may be wondering what comes next.

First, we recommend familiarizing yourself with our portal. Take some time to explore the different features and options available to you. This will help you get a better understanding of how amble works and how you can make the most out of your experience.

Within 2 business days, a doctor will review the answers you have provided in your questionnaire. This is how they will determine the appropriate treatment for you. We urge you to ask any questions or voice concerns you may have in the Doctor chat immediately - as approval can happen very quickly at times.

Once approved your eRx (electronic prescription) will be sent to the pharmacy. Compounded medication is made specifically for you at the time of scripting. While this means you know your medication was freshly compounded - it also means it can take some time. Compounding is highly involved and has many steps of quality control to ensure a safe and effective product. This means our best estimate according to our partners is 7-10 business days following the receipt of your eRx - sometimes it may arrive even faster, but many factors encompass this complicated process.

Most of our partners issue tracking. This will be provided to you in a few ways if applicable. One is via our portal. If our partner utilizes our tracking technology it will populate in your portal - otherwise, it may show as pending. This is no cause for concern most of our other partners will send you tracking via email or text before your order is shipped. We always recommend signing up for FedEx and UPS delivery notifications for your address.

Please note there is no cause for alarm if your medication arrives warm. The medication is stable and there is no degradation. We do encourage you, however, to place it in your refrigerator upon receipt.

Some partners ship dosing instructions on the bubble wrap around your packaging - please carefully inspect all your contents to ensure nothing of importance is being thrown out.

Please see our article on refills.

As always were are available via your patient portal support messenger to assist you.

Thank you for choosing us.