Thank you for joining Amble! We’re excited to have you as part of our community. After enrolling, you may be wondering what comes next and how to get started.

First, we recommend familiarizing yourself with your patient portal. Take some time to explore the features and options available to you. This will help you better understand how Amble works and how to manage your care moving forward.

If you still have questions, don’t worry, we’ve got you covered. For any questions about your treatment, schedule, or subscription, our team is here to help. Reach us through your patient portal or by emailing hello@joinamble.com.

Below, you’ll find answers to some of the most frequently asked questions about enrollment and getting started.

Once you complete your intake form and checkout, your information is securely sent to a licensed medical provider for review. The provider carefully reviews your medical history, current health information, and treatment goals. If any additional details are needed, your provider will message you directly inside your secure patient portal. If, after a medical provider’s evaluation, you are approved, your prescription is sent electronically to one of our licensed U.S. compounding pharmacy partners for fulfillment. When you enroll, you may notice a pending charge on your account. This is just a temporary authorization. Once your provider approves your treatment, that pending charge will move to posted, meaning the funds will officially be withdrawn from your account. If you are not medically approved, you will not be charged. The pending authorization will automatically fall off your account within about 5 business days, depending on your bank.

In most cases, providers respond within 24 hours. Depending on your state and assigned provider, it may take up to 3–4 business days. Your provider will carefully review your chart and medical intake and will reach out to you through our secure HIPAA-compliant patient portal with any additional questions or clarifications.

You’ll receive an email notification when your provider sends a message, and you can respond at any time using the doctor chat feature for any medically related inquiries.

You will receive an email letting you know your provider has messaged you. Inside your portal, your doctor will confirm your approval and provide the next steps. If approved, your prescription is immediately sent electronically to the pharmacy for processing.

Most patients do not need a live video visit to receive their prescription. However, some states have specific regulations that require a video or synchronous visit with your provider before a prescription can be issued. If your state requires a video visit, you’ll receive clear instructions and a scheduling link directly in your secure patient portal. Please note that treatment cannot move forward until the video visit is completed, so it’s important to complete it as soon as possible once you receive the notice. This ensures your provider can verify your information, discuss your treatment plan if needed, and comply with state regulations, keeping your care safe and compliant.