To save you time, we made the activity cancellation process easier! You can now cancel an activity and get a refund directly in the Amilia mobile app.
In order to use this feature, note that the activity must not have started. The amount of the activity must also be superior to $0 and must have been paid with a credit card in a single transaction (no installments and no discounts)
To cancel an activity, simply follow these steps:
- Go in the mobile app and click on the activity you want to cancel.
- Bellow the activity’s information, press Cancel this event.
Depending on the cancellation policy set by the organization, you will see different messages appear:
- In the first situation, a cancellation policy has been configure and allows you to cancel from the mobile app. You can see which policy criteria will be applied to your cancellation. Confirm you cancellation by clicking on Terminate enrollment. The refund is automatically process in your account. You can see it in the Billing tab when selecting the appropriate organization.
- In the second situation, a cancellation policy has been configure but doesn’t allow the cancellation in the mobile app or no cancellation policy has been set. You must contact the organization to cancel the activity. Once the contact has been made with the organization, they should be more than happy to help you.
If you registered using a MultiPass, some organizations will allow you to cancel and reschedule on your own. For more information, please refer to the following article.