STEP 1: Always Allow the Microphone

Your browser should ask for permission to access the microphone the first time you use Amira. You should only need to give Amira permission once.

HMH Ed users will launch Amira from HMH Ed, and a new tab will open in Once that happens for the first time, you will see the following message. Click Allow.

To ensure access to your microphone has been given, follow these steps:

  1. Click the 3-dot menu in the right of the browser

  2. Click Settings

3. Click Privacy and Security on the left hand side of the screen, then click Site Settings in the middle of the screen

4. Click Microphone

5. Confirm that is listed under Allowed to use your microphone

This completes enabling and ensuring your mic is set up on your browser.

STEP 2: Disable Pop-Up Blockers

Amira will open from Ed: Your Friend in Learning in a new tab in Chrome. Disabling the Pop-up Blocker is essential.

  1. Click on the 3-dot menu in the upper right corner of your Chrome window.

  2. Click Settings.

2. Within the Privacy and Security, click Site Settings

3. Click Pop-ups and redirects. At the top, change the setting to Allowed.

If you don't see under the Allow column, you can add Amira by clicking Add on the right side.

STEP 3: Close Out Other Chrome Tabs

In order to optimize Amira’s performance, close out of additional programs or websites running in the background, keeping just your Ed and Amira Tutor tabs open.

STEP 4: Install Latest Chrome Version

Amira performs best on a Chromebook that has the latest browser. Amira will display correctly on Chrome version 60+. To check your browser version and confirm it is up-to-date, visit

For help updating your browser, visit the Google Chrome Support site here.

STEP 5: Adjust the Volume on the Microphone

Let's make sure that your Chromebook is set up to hear students. Click the time in the bottom right hand corner of the screen. Then click the arrow to the right of the volume bar.

The Input Microphone (internal) setting should be at about 50%.

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