In order to use Amira, you’ll need to give Chrome permission to access the mic on student devices.

How do I give Chrome permission?

Your browser should ask for permission to access the microphone the first time you use Amira. You should only need to give Amira permission once. When you launch Amira through HMH Ed and you see the following message at the top right hand corner of your browser window, click Allow.

How do I re-enable access to the microphone in Chrome?

If you do not get a prompt to enable your microphone, or you begin using Amira and get an alert at the beginning of a session about enabling your microphone, follow these steps:

  1. Start by clicking the small microphone icon (with a red "X") in the browser address bar.

  2. In the pop up that appears, select “Always allow to access your microphone.”

  3. Click Done.

Google Chrome pop up

If no microphone displays, you may need to adjust your system settings to recognize a microphone (external or internal). See instructions in next section.

Chrome has access to the microphone but Amira still can’t hear my child. What do I do?

You may need to change your system preferences to recognize your device’s internal microphone. Here's how:


  1. In the lower right corner, click the system tray to open settings.

  2. Click the microphone icon to open audio settings.

  3. Under Input, select the microphone option.

  4. Click the microphone icon to open audio settings.

  5. Under Input, select the microphone you’d like to use. You can select Microphone (internal) to use the device microphone or select a headset that is plugged into the device.


  1. Right click the volume icon on the taskbar and then select Sounds.

  2. In the Recording tab, find the microphone you'd like to use.

  3. If its status is Disabled, right click it and choose Enable.

  4. To adjust the volume, double click the microphone and adjust the volume in the Levels tab.


  1. Click the Apple icon in the upper-left corner.

  2. Select System Preferences.

  3. Click the Sound option.

  4. In the Input tab, select your microphone and adjust the volume to at least 50%. .

  5. Close (x) the window when you’re finished.

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