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What do I do if using ClassLink and an iPad does not seem to be working?

What do I do if using ClassLink and an iPad does not seem to be working?

Here are a few steps to follow to solve a potential issue when using ClassLink with an iPad
Laurie Wutzke avatar
Written by Laurie Wutzke
Updated over a week ago

If there seems to be an issue when using ClassLink and an iPad, below are some suggested solutions specific to using ClassLink and an iPad as well as additional iPad solutions:

Close Multiple Tabs

ClassLink may open multiple tabs. Close all additional tabs.

Force an iPad Restart

If the iPad is not responding, following steps within the Force restart iPad information which is also listed below:

  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

Illustrations of two different iPad models with their screens facing up. The leftmost illustration shows a model with a Home button on the bottom of the device and a top button on the top-right edge of the device. The rightmost illustration shows a model without a Home button. On this device, volume up and volume down buttons are shown on the right edge of the device near the top, and a top button is shown on the top-right edge of the device.

Double-check that the Latest iOS Version has Been Installed

‍Amira performs best on an iPad with iOS 13 or higher. To install, make sure the iPad is plugged in and connected to the Internet. Then, follow these steps:

Go to Settings > General > Software Update

Tap Download and Install

Clear History or Enable Private Browsing

‍Safari is the only browser compatible with Amira on an iPad. Make sure the Safari browser is being used.

  1. Select the Settings icon on the home screen

  2. Find Safari within the menu options along the left side of the screen

  3. Select Clear History and Website Data > Clear

  4. If you prefer not to clear the iPad's history and website data, a private window within Safari could be used

    Tap the new page button

    Tap Private, then tap Done.

Always Allow the Microphone

To avoid access issues, we encourage you to enable the Safari browser to Always Allow use of the microphone. On iPads with iOS 13 or higher, adjust the System Preferences to recognize the device’s internal microphone.

  1. Scroll down to Settings for Websites and tap Microphone

  2. Choose Allow to allow the use of the microphone without permission every time you visit a website

Disable Pop-Up Blockers

Amira will open from HMH Ed in a new tab in Safari, so disabling the Safari pop-up blocker is essential.

  1. Tap Settings

  2. Tap Safari

  3. Toggle Block Pop-ups to off

Disable Auto-Lock

Amira Practice has infrequent prompts for students to interact with the screen. As a result, the iPad may "go to sleep" if the auto-lock settings are not adjusted. To adjust the auto-lock timing,

  1. Go to Settings

  2. Find Display & Brightness in the left navigation bar

  3. Tap Auto-Lock

  4. Choose Never

Turn Off Siri

To turn off Siri in Safari:

  1. Go to Settings

  2. Tap Safari

  3. Tap Siri & Search

4. Toggle all Siri options to off

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