Tech Support and Troubleshooting

Something not working? Check here first for our common solutions.

24 articles in this collection
Written by Stacey Daigle and George Lippold

General Troubleshooting Tips

If the Amira or HMH Ed site is not loading correctly, follow these steps to troubleshoot

Written by George Lippold
Updated over a week ago

How do I contact Amira Support?

Get in-the-moment support when you need it with Amira live chat

Written by George Lippold
Updated over a week ago

What do I do if Amira cannot hear a student?

Tips for troubleshooting when Amira appears to not be listening

Written by George Lippold
Updated over a week ago

What do I do if a student's scores seem off?

If you think the scores are inaccurate, here are some tips.

Written by George Lippold
Updated over a week ago

What do I do if I see an error message?

Learn what to do if an error message pops up

Written by George Lippold
Updated over a week ago

Device Set Up

How do I set up my device to launch Amira from ClassLink LaunchPad?

Specific guidance for Classlink districts

Written by George Lippold
Updated over a week ago

How do I always enable the microphone?

Configure your browser settings to always allow the microphone

Written by George Lippold
Updated over a week ago

How do I always enable the microphone on Firefox?

Configure your Firefox browser settings to always allow the microphone

Written by George Lippold
Updated over a week ago

How do I set up a Chromebook?

Follow these 5 steps to set up Chromebooks for student and teacher access to Amira

Written by George Lippold
Updated over a week ago

How do I set up an iPad?

Follow these steps to set up student iPads

Written by George Lippold
Updated over a week ago

How do I set up a Mac?

Follow these 3 steps to set up student Macbooks

Written by George Lippold
Updated over a week ago

How do I set up a Windows PC?

Follow these 3 steps to set up a student Windows-based PC

Written by George Lippold
Updated over a week ago

Which headsets are recommended?

Headsets with microphone

Written by George Lippold
Updated over a week ago

How do I always enable the microphone on Chrome?

Configure your Chrome browser settings to always allow the microphone

Written by George Lippold
Updated over a week ago

How do I always enable the microphone on Safari?

Configure your Safari browser settings to always enable the mic

Written by George Lippold
Updated over a week ago

How do I always enable the microphone on Microsoft Edge?

Configure your Microsoft Edge browser settings to always allow the microphone

Written by George Lippold
Updated over a week ago

Troubleshooting Steps

What do I do if using ClassLink and an iPad does not seem to be working?

Here are a few steps to follow to solve a potential issue when using ClassLink with an iPad

Written by Stacey Daigle
Updated over a week ago

How do I clear the cookies and cache?

Follow these steps to clear stored site information in your browser

Written by George Lippold
Updated over a week ago

What do I do if I try to launch Amira from HMH Ed and nothing happens?

Teachers will need to assign Amira to their classes via "Manage Programs"

Written by George Lippold
Updated over a week ago

Enabling Amira to Launch: Disable Pop-up Blockers

Enable Amira to always open a new tab in your browser

Written by George Lippold
Updated over a week ago

How do I remove saved credentials?

Saved usernames and passwords may interfere with launching Amira from HMH Ed

Written by George Lippold
Updated over a week ago

What do I do if Practice activities are not saving?

What to do when a student completes a story but it is not showing up on the Progress Report

Written by George Lippold
Updated over a week ago

How do I pause or resume Amira?

Here's how to handle situations where you need to interrupt an Assessment

Written by George Lippold
Updated over a week ago

Why do my students show up as Early Readers on the Tracking Report but do not show up on the Benchmark Report?

Written by Stacey Daigle
Updated over a week ago