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Tech Support and Troubleshooting
Tech Support and Troubleshooting
Something not working? Check here first for our common solutions.
24 articles in this collection
Written by
Stacey Daigle
and
George Lippold
General Troubleshooting Tips
If the Amira or HMH Ed site is not loading correctly, follow these steps to troubleshoot
Written by
George Lippold
Updated over a week ago
How do I contact Amira Support?
Get in-the-moment support when you need it with Amira live chat
Written by
George Lippold
Updated over a week ago
What do I do if Amira cannot hear a student?
Tips for troubleshooting when Amira appears to not be listening
Written by
George Lippold
Updated over a week ago
What do I do if a student's scores seem off?
If you think the scores are inaccurate, here are some tips.
Written by
George Lippold
Updated over a week ago
What do I do if I see an error message?
Learn what to do if an error message pops up
Written by
George Lippold
Updated over a week ago
Device Set Up
How do I set up my device to launch Amira from ClassLink LaunchPad?
Specific guidance for Classlink districts
Written by
George Lippold
Updated over a week ago
How do I always enable the microphone?
Configure your browser settings to always allow the microphone
Written by
George Lippold
Updated over a week ago
How do I always enable the microphone on Firefox?
Configure your Firefox browser settings to always allow the microphone
Written by
George Lippold
Updated over a week ago
How do I set up a Chromebook?
Follow these 5 steps to set up Chromebooks for student and teacher access to Amira
Written by
George Lippold
Updated over a week ago
How do I set up an iPad?
Follow these steps to set up student iPads
Written by
George Lippold
Updated over a week ago
How do I set up a Mac?
Follow these 3 steps to set up student Macbooks
Written by
George Lippold
Updated over a week ago
How do I set up a Windows PC?
Follow these 3 steps to set up a student Windows-based PC
Written by
George Lippold
Updated over a week ago
Which headsets are recommended?
Headsets with microphone
Written by
George Lippold
Updated over a week ago
How do I always enable the microphone on Chrome?
Configure your Chrome browser settings to always allow the microphone
Written by
George Lippold
Updated over a week ago
How do I always enable the microphone on Safari?
Configure your Safari browser settings to always enable the mic
Written by
George Lippold
Updated over a week ago
How do I always enable the microphone on Microsoft Edge?
Configure your Microsoft Edge browser settings to always allow the microphone
Written by
George Lippold
Updated over a week ago
Troubleshooting Steps
What do I do if using ClassLink and an iPad does not seem to be working?
Here are a few steps to follow to solve a potential issue when using ClassLink with an iPad
Written by
Stacey Daigle
Updated over a week ago
How do I clear the cookies and cache?
Follow these steps to clear stored site information in your browser
Written by
George Lippold
Updated over a week ago
What do I do if I try to launch Amira from HMH Ed and nothing happens?
Teachers will need to assign Amira to their classes via "Manage Programs"
Written by
George Lippold
Updated over a week ago
Enabling Amira to Launch: Disable Pop-up Blockers
Enable Amira to always open a new tab in your browser
Written by
George Lippold
Updated over a week ago
How do I remove saved credentials?
Saved usernames and passwords may interfere with launching Amira from HMH Ed
Written by
George Lippold
Updated over a week ago
What do I do if Practice activities are not saving?
What to do when a student completes a story but it is not showing up on the Progress Report
Written by
George Lippold
Updated over a week ago
How do I pause or resume Amira?
Here's how to handle situations where you need to interrupt an Assessment
Written by
George Lippold
Updated over a week ago
Why do my students show up as Early Readers on the Tracking Report but do not show up on the Benchmark Report?
Written by
Stacey Daigle
Updated over a week ago