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My payment didn't go through. Why?
My payment didn't go through. Why?
Written by Kate Morris
Updated over a week ago

If you received a payment error message when trying to place an order on, this means your order has been declined and your payment method will not have been charged. In this case, we would firstly recommend double-checking the information you have entered, to ensure it is correct as an incorrect address or typo in the payment information can cause an order to be declined.

If the payment information you have used is correct, then we recommend that you then contact and speak to your bank as they will be able to help and support you with this issue so you are able to then place an order.

If you have any further issues or questions on this, please email us or contact us via Live Chat on the website.

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