The Account Profile Page is where you can manage your details, payment methods, class bookings, and more. Below is a step-by-step guide to navigating different sections of the page efficiently.
🏃♂️ Viewing Your Active Series
Your My Series section shows details about your purchased class packs or subscriptions.
The number of remaining classes is displayed.
The expiration date of the pack/subscription is also visible.
Policy:
Sessions must be used for classes before their expiration date.
Due to our system, expired sessions cannot be reinstated or extended without justification.
📝 Updating Your Personal Information
Your My Info section contains:
Name
Address
Phone Number
Email
Steps to Update Information:
Click on the Menu (Profile Icon) in the upper right corner and choose My Info.
Modify the required details.
Click Save to apply changes.
Policy:
Users must ensure that their contact information is up-to-date.
Please put any tax information here necessary for invoice requests.
💳 Managing Payment Methods
The Cards on File section allows users to view, add, and delete saved payment methods.
Adding a New Card:
Click on "Add New Card."
Enter the required details:
Card Number
First Name
Last Name
Street Address
Click Save to add the card.
Removing a Card:
Click on the delete (trash can) icon next to the saved card.
Confirm the deletion.
Policy:
Expired cards should be removed and updated.
To delete an old card, the system will require you to add a new card first.
Subscriptions require an active payment method on file.
We recommend that you use a physical debit or credit card. If you add a temporary digital card to your account, failing to update it before your monthly renewal may result in your subscription being canceled by the system due to a failed payment.
Please note that our system sometimes does not accept temporary online bank cards. If our system rejects your card or your payment, please call your bank to ensure it is not being flagged for fraudulent charges, or try a different payment method.
We do accept American Express (Amex), Visa, or Mastercard and also in-studio purchases with MB Way.
🔎 Viewing and Managing Class Bookings
To view your upcoming and past bookings, click on the Menu (Profile Icon) in the upper right corner and choose My Classes.
Each class displays:
Date & Time
Spot Number
Class Type
Instructor
Location
Status (e.g., Enrolled, No Show, Canceled, Waitlist)
Managing Reservations:
Click the gear icon in the Action column.
Choose from:
Unreserve – Cancel the class. This will appear as No Show if you are canceling less than 12 hours before the class.
Assign Guest – Transfer the reservation to a guest (only available for packs)
Policy:
Cancellations should be made following the cancellation policy.
If the status is No Show, the session is still deducted.
📆 Checking Active or Expired Series
The My Series section of the Menu lists current and past class packages or subscriptions.
My Series section includes:
Activation Date
Series Name
Class Count
Expired By (Reason)
Time - Credits were not used before the expiration date
Usage - Credit(s) were used before the expiration
Policy:
Each credit or pack must be used to book classes before the expiration date. You will not be able to book classes after the expiration date.
Expired credits cannot be reinstated or extended unless specified.
Clients are responsible for tracking their expiration dates to maximize usage.
📜 Viewing In-Studio Purchase History
The My Merchandise section lists past in-studio purchases, including merchandise or Boost Bar orders.
My Merchandise section includes:
Purchase Date
Product
Quantity
Total
Policy:
For any invoices or refunds, please email our support team with the purchase information
📄 Final Notes
Use the Logout option from the menu to exit your account securely.
Keep your information updated for a seamless booking and payment experience.