Support Cases Triage allows users with the Administrator role to decline support cases that were sent from devices or submit them as trouble tickets to AMT Helpdesk System.

Required Subscriptions

  • Features: SupportCaseTriage

On the Support Cases Triage page you can submit or delete support cases.

  • To submit a support case, click Submit Case next to the appropriate support case.

  • To delete a support case, click Delete next to the appropriate support case.

On the Support Cases Triage page, you can see support case details in the following columns:

  • Device Nickname is the name given to a device registered in the Back Office application.

  • Received Date is the date and time when the support case appeared in the Back Office application.

  • Version is the version of the ReconPro iOS Client application installed on the device at the time when the support case was sent.

  • Application is the name of the Back Office application.

  • OS Type is the type of Operating System installed on the device.

  • OS Version is the version of the Operating System installed on the device at the time when the support case was sent.

  • Comments contain the text that was entered in the Steps To Reproduce field while sending support cases from the device.

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