You can add new status reasons to service requests, edit existing status reasons, and delete status reasons that you no longer need.
On the Company tab, click Service Request Types, and then click Status Reasons on the toolbar.
To add a status reason
On the SR Status Reasons page, click Add on the toolbar.
In the SR Status Reason dialog box, select the appropriate status in the Status box, type the name of the reason in the Status Reason box, if needed, select a question section in the Questions Section box, and then click OK.
To edit a status reason
On the SR Status Reasons page, click Edit next to the status reason that you want to change.
In the SR Status Reason dialog box, make the appropriate changes, and then click OK.
To delete a status reason
On the SR Status Reasons page, click Delete next to the status reason that you want to remove.
Click OK in the confirmation message.
When technicians close or reject service requests in the mobile app they can specify the appropriate reason.