General troubleshooting:
Make sure you’re using the correct app! You want the app labeled Angi for Pros. It’s available in both the Google Play store (for Android users) and the Apple app store (for iOS users). The app logo has a light gray background with a dark blue Angi ‘A’ logo.
If you’re receiving Incorrect Username/Password error, follow the steps on the login screen to recover your account. Enter your email address that you use to sign in to your Angi business account and we will send you a password reset email.
Verify that you have a strong wi-fi or data (5G) connection.
If you are on a company device, make sure your device does not have a private VPN that is preventing you from accessing Angi. You would need to connect with your company's IT representative if you are unsure.
Many issues with your mobile device can be resolved by simply restarting your phone. This may help clear some memory and close background apps that may be slowing down your device.
Ensure you are on the most recent version of the Angi for Pros app, as well as the latest software version for your mobile device. If you're unsure how to check this, see below.
Sometimes signing out/back into the app does the trick. To manually sign out, tap the Account icon in the top right corner, scroll down, and tap the Log out button. Close the app entirely, reopen it, and manually sign back in.
Try clearing cached app data from your phone settings. If you're unsure how to do this, instructions are shared below.
For Android devices:
Update the Angi for Pros app:
Open the Google Play app on your mobile device and search for Angi for Pros. Make sure you have selected the correct Angi app.
Once you select the Angi for Pros app from the search results, you’ll either see Open (meaning that you have the most recent version and are good to go!) or Update in the top right corner.
If you have the Update option, tap it and let your app update. Once the update is complete, restart your device and open the Angi for Pros app to see if your issue is resolved.
Clear cached app data:
On your mobile device, open your Settings.
Select Apps.
Find the Angi for Pros app in the list and select it.
Tap on Storage & cache.
Select one of two options:
Clear cache: This will delete temporary files and data from the app, only. This can be most effective if you have a pop-up that will not go away; it works similar to refreshing your browser on your computer.
Clear storage: This will log you out of the app completely and remove all settings and data from the app. The next time you sign-in, it will be as if it is the first time you are using the app. This will not delete your account or remove leads, or affect any progress made with your profile.
Restart your device, open the Angi for Pros app, and sign back in.
Additional suggestions:
Try manually typing your email and password to sign in instead of using autofill.
Having a screenshot of the issue can help during the troubleshooting process. You can follow this link to find out more information on how to take a screenshot or screen recording on your Android device.
For iOS devices:
Update the Angi for Pros app:
Open the App Store on your device and search for Angi for Pros. Make sure you have selected the correct Angi app.
Once you select the Angi for Pros app from the search results, you’ll either see Open (meaning that you have the most recent version and are good to go!) or Update toward the top of the screen.
If you have the Update option, tap it and let your app update. Once the update is complete, restart your device and open the Angi for Pros app to see if your issue is resolved.
Clear cached app data:
To clear cached app data on an iPhone that may be causing issues, uninstall the app from your device and re-download it from the App Store.
If you still need help:
If you have tried all of these troubleshooting steps and you're still running into a problem, please report your issue to Angi’s support team. Gather the info below and start a live chat on our website.
Phone model name (in device Settings)
Operating system version (in device Settings)
Angi for Pros app version (in the app, tap the Account icon, scroll to bottom of screen to view version)
Email address you are attempting to sign in to your account with. (Please do not share any passwords with Angi representatives.)
Include screenshots/screen recording and detailed description of the issue occurring.
In the meantime, please use a desktop computer or your phone's web browser to log in to your business account: office.angi.com.
Note: These are general instructions to assist with troubleshooting on your device. Not all devices will have the same functions and therefore may not follow the exact same steps. You may need to do independent research or speak with your phone provider if you are having additional issues.
Need help?
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).