Accessing your Another App account is the gateway to managing your crypto, fiat, and digital banking services. Whether you're a new user or revisiting your account, this guide will walk you through the login process and help troubleshoot any issues you may encounter along the way.
Login Process for Existing Users
Launch Another App: Open the app on your smartphone. Ensure that you have the latest version installed by checking the App Store or Google Play Store for updates.
Enter Your Registered Phone Number: Input the phone number associated with your Another App account in the provided field on the login screen.
Receive OTP (One-Time Password): You’ll receive an OTP via SMS or email used to register. This temporary code is valid for a short period, usually a few minutes.
Enter OTP: Input the received OTP in the appropriate field and proceed. If the OTP expires or is incorrect, you can request another one by clicking the “Resend OTP” button.
Access Your Account: Once the OTP is verified, you will gain access to your account dashboard, where you can manage your crypto and fiat accounts.
First-Time Users (Account Setup)
Download and Install Another App: Head to the App Store (iOS) or Google Play Store (Android) and search for "Another App." Download and install the app.
Register an Account:
iOS: You may need to access the app via TestFlight during testing phases.
Enter your personal information, such as your name, email, and phone number.
Create a secure PIN or enable biometric authentication (Face ID or Fingerprint).
Receive OTP: Similar to the login process, you will receive an OTP via SMS to verify your phone number.
Complete KYC (Know Your Customer): Before you can fully utilize Another App, you must complete the KYC process (detailed in the next section).
Troubleshooting Common Issues
OTP Not Received:
Double-check that you entered the correct phone number.
Ensure that your device has a stable internet connection.
If the problem persists, restart your phone or try using a different network (e.g., switch from Wi-Fi to mobile data).
If you're still facing issues, contact Another App support through the in-app help feature.
App Crashes or Freezes:
Check for updates in the app store. Crashes often occur due to outdated versions.
Restart your phone or uninstall and reinstall the app.
Clear cache (for Android users) by going to the device’s settings > Apps > Another App > Storage > Clear Cache.
Biometric Login Issues:
Ensure Face ID or Fingerprint recognition is set up properly on your device.
Try resetting your biometric data in your phone’s settings.