❗️Error: This computer must be connected to the network in order to open this document. Connect this computer to the network and then try opening the document again.

This error occurs when viewing a secured PDF file because the firewall or proxy server on your network may block access from Adobe Reader to Ansarada's rights management server.

Solution

To fix the issue, follow these steps:

Step 1: Check if you can see Ansarada Documents Rights Management Server page

Go to https://policyserver.ansarada.com.
You should see this page with the Ansarada Documents Rights Management Server heading and the Ansarada logo at the top.

Step 2a: If you cannot see Ansarada Documents Rights Management Server page

If you do not see the above page , please ask your IT team to do these things:

Update the firewall so that policyserver.ansarada.com on TCP port 443 is allowed access.
Run a quick test to ensure the fix worked. Download the test document and open it in the Adobe Acrobat application. if it opens the issue is resolved.

Step 2b: If you can see the Ansarada Documents Rights Management Server page

If you can see the Ansarada Documents Rights Management Server page but still cannot view secured PDF documents, ask your IT team to do these things:

Configure the proxy server so that requests destined to https://policyserver.ansarada.com do not require authentication OR edit the PAC file to route all traffic destined to policyserver.ansarada.com to go directly to the firewall, bypassing the proxy. Add a rule to the firewall to allow traffic from the corporate LAN to policyserver.ansarada.com on TCP port 443.
Run a quick test to ensure the fix worked. Download the test document and open it in the Adobe Acrobat application. if it opens the issue is resolved.

Still having trouble?

If the above recommendations don't resolve the issue, try these alternatives:

Try downloading the test document on a colleague's computer and then contact your IT department to finish resolving.If it opens, then it might be a computer or a user account issue.If it does not open, there might be a larger network restriction or issue.
Use your computer on a different network to download the test document and then contact your IT department to finish resolving.If it opens, there might be a network issue.

If the issue persists, don't hesitate to contact our global support teams via Live Chat or email us at support@ansarada.com for further assistance.