To troubleshoot issues, we may require a HAR file which records network traffic and to highlight where any issues occur during the network requests.
How to generate a HAR file
⚠️ Before sending the HAR file to Ansarada, ensure to remove/censor any sensitive information using a text editor (i.e. remove passwords, etc).
Open Firefox.
In Firefox, go to the webpage in question.
Select the Firefox Menu > More Tools > Web Developer > Select Network Tab.
Within the Networks tab, select Persist log option.
Refresh the page to replicate the error and allow Firefox to record the browser-website interaction.
Once the page is loaded, Right Click and Save all as HAR.
Select the Console tab and Right Click on in the console box. Select Save all message to file.
Send files to Ansarada Client Success to analyse.
Other Browsers