ANVL Incident Management Integration Overview

The problem: Frontline workers often avoid reporting incidents due to complex, time-consuming manual processes. This leads to underreporting and delayed response times.

The solution: ANVL workflows make incident reporting simple and mobile-friendly while ensuring all data flows directly into your Incident Management system.

Key benefits:

Faster reporting: Workers complete intuitive mobile workflows in minutes
Better data quality: Structured questions ensure consistent, complete information
Immediate visibility: EHS teams receive incident notifications instantly
Reduced administrative burden: Eliminates manual data re-entry between systems

How It Works

Frontline workers use ANVL mobile app to complete Initial Incident Report workflows
Backend integration automatically creates corresponding incidents in Benchmark Gensuite
EHS teams receive notifications and begin investigation in Incident Management
Bidirectional linking maintains traceability between both systems

Example

ANVL Workflow

General Details

Event Type Specific Details

Incident Management Form

A screenshot of a computer

AI-generated content may be incorrect.

Scope

In Scope	Out of Scope
Five incident types: Injury, Property Damage, Vehicle Accident, Spill/Release, Near Miss Photo uploads for documentation Automatic incident creation in Benchmark Gensuite Site-based routing Required field validation	Complex investigation workflows Direct PII data collection in ANVL workflows Custom incident types beyond the five standard types

Configuration Guidelines

Initial Setup

Your Benchmark Gensuite team will configure the integration with the correct settings. Do not attempt initial configuration without Benchmark support.

PII Data Considerations

Important: We strongly recommend capturing Personally Identifiable Information (PII) directly in Incident Management, not in ANVL workflows.

Specific PII examples by incident type:

Important: We strongly recommend you DO NOT capture this information in ANVL.

Incident Type	PII Examples
General	Employee names Employee ID numbers Personal contact information Social Security numbers Photos that contain personal identifying information or faces
Injury Incidents	Medical details Personal health information Treatment provider names Insurance information
Property Damage	Personal vehicle information Home addresses Personal insurance details
Vehicle Accidents	Driver's license numbers Personal vehicle registration Personal insurance policy numbers
Spill/Release	Personal property affected Residential addresses
Near Miss	Personal observations that could identify individuals Personal equipment or belongings

Required Questions Configuration

Critical: ALL required fields MUST be included in your workflow. Missing required fields will cause integration failures.

Category	Question Title	Example Question Text	Required im_field Tag	Question Type	Notes
General Details	Event Type	"What type of incident occurred?"	`event_type`	Checklist Radio
General Details	Description	"Please describe what happened?"	`description`	Open Text
General Details	Event Date	"When did this occur?"	`event_date`	Open Text	Format: dd-mmm-yyyy
General Details	Shift	"What shift did this occur during?"	`shift`	Checklist Radio	Must match IM dropdown
General Details	Department	"What department did this occur in?"	`department`	Checklist Radio	Must match IM dropdown
Injury	Body Part (Injury)	"What part of the body was affected?"	`body_part`	Open Text	Must match IM dropdown
Injury	Event Attachments	"Please upload photos of the injury"	`injury_photo`	List with Photo Upload
Property Damage	Event Attachments	"Please upload photos of the damaged property"	`property_damage_photo`	List with Photo Upload
Vehicle Accident	Vehicle Make	"Please provide the MAKE of the COMPANY VEHICLE"	`vehicle_make`	Open Text
Vehicle Accident	Vehicle Model	"Please provide the MODEL of the COMPANY VEHICLE"	`vehicle_model`	Open Text
Vehicle Accident	License Plate	"Please provide the LICENSE PLATE NUMBER"	`license_plate`	Open Text
Vehicle Accident	Vehicle Photo	"Please provide photos of the accident"	`vehicle_photo`	List with Photo Upload
Vehicle Accident	Weather	"What was the weather like at the time?"	`weather`	Checklist Radio	Must match IM dropdown
Vehicle Accident	Road Conditions	"What were the road conditions?"	`conditions`	Checklist Radio	Must match IM dropdown
Spill/Release	Chemical Name	"What was spilled or released?"	`chemical_name`	Open Text
Spill/Release	Spill/Release to	"Where was this spilled?"	`spill_location`	Checklist	Must match IM dropdown
Spill/Release	Event Attachments	"Please upload photos of the incident"	`spill_release_photo`	List with Photo Upload
Near Miss	Event Attachments	"Please upload photos of the near miss"	`near_miss_photo`	List with Photo Upload

Dropdown Matching Requirements

Critical: These fields must use Checklist Radio question types and values must exactly match your Benchmark Gensuite dropdowns:

Shift
Department
Principle I
Weather Conditions
Road Conditions
Spill Location

Work with your Benchmark team to obtain the exact dropdown values before configuring these questions.

Site Mapping

Your Sites in Benchmark Gensuite are directly mapped to Sites in ANVL. When a worker submits a report, the integration automatically copies it to the correct site in Incident Management based on this mapping.

Configuration Validation Checklist

Before going live, verify:

Question text is written for your frontline workers
All required im_field tags are present and correctly formatted
Dropdown values exactly match Benchmark Gensuite options
Photo upload requirements are clear to users
Workflow has been tested with sample submissions
Integration creates incidents correctly in Benchmark Gensuite
Site mapping works correctly
Notification settings are configured appropriately

Best Practices

Workflow design:

Keep questions simple and clear
Use conditional logic to show only relevant questions
Include helpful instructions for photo uploads
Test workflows with actual frontline workers

Photo requirements:

Specify what should be captured in photos
Include safety reminders (don't photograph PII)
Use "List with Photo Upload" question type to require photos

Maintenance:

Review and update dropdown values regularly
Monitor completion rates and user feedback
Coordinate changes with your Benchmark team

Making Changes

Important: If you need to modify your workflow configuration:

Consult your Benchmark team first - Changes to required fields or tags can break the integration
Maintain required im_field tags - These are essential for data mapping
Test thoroughly - Always test changes in a development environment first
Update dropdown values - Coordinate any dropdown changes with Benchmark team

Remember: Your Benchmark Gensuite team configured this integration with specific requirements. Unauthorized changes may cause integration failures or data loss.

Need help? Contact your Benchmark Gensuite team for configuration support and technical assistance.

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ANVL-Incident Management Integration: Configuration Guide