Our Support to you!
As a SaaS (software as a service) business, we want to make sure you’re getting the most out of Anytime Booking.
The licence fee charge is based upon the number of units/sub-units you set up within your Anytime Booking account.
You can add additional units at any time during your service contract. Simply contact us and upload your additional units. We reserve the right to amend your licence fee in accordance with any changes to your number of units. The Terms and Conditions within your service contract may from time to time be updated, and you will be advised by email of any such changes.
Monday – 9:00am to 5:00pm
Tuesday – 9:00am to 5:00pm
Wednesday – 9:00am to 5:00pm
Thursday – 9:00am to 5:00pm
Friday – 9:00am to 5:00pm
Saturday – 9:00am to 4:00pm (email only)
Sunday – Closed
Sales and Support 01326 574660
Email or in-app support is always unlimited throughout the lifetime of your account with us. To enable us to give you the best support, all support is dealt with in order as it comes in - unless the issue is urgent and needs escalating. When you submit a request for support, it is assessed by Helpdesk and actioned generally within the first half an hour.
Internally, we see support requests in three ways:
These are general day-to-day questions to refresh your knowledge about something, like a setting, or how to fix discounts, or how to set up party members or extras. Generally, all the answers are in our Knowledge Base. In this instance, you can still use the system to take bookings, run reports and function normally.
These are potential issues preventing you from carrying out a specific task that may involve a technical fault. The support team will give you a work-around in the meantime until the issue can be resolved.
We are likely to know about these issues before you do – this is where the entire or part of the system is offline due to a technical fault.
To help us out when you email or in-app message in:
- Please provide as much information as possible regarding your request with screen shots or any error messages.
- When progressing or responding to an existing support request, please reply to the existing thread to avoid creating multiple support communications relating to the same request).
Please note: if you call our support line and it’s busy, do leave us a voicemail or reply back to us via email to add additional information so we can assist you.
We expect to chat quite a bit during your setup phase – you’re still be getting to know the system! But once your account is live (when you are using the system to take bookings over the telephone or online) you will probably find you don't need us as much. Our support team is always at the other end of the phone 9.00am-5.00pm Mon-Fri, but we would encourage you to start using the in-app messaging system for general support queries where possible.
System Training (Pre Live)
We offer free pre live training to make sure you make the most out of anytime booking
System Settings: configuring all your business rules and getting your account ready to take bookings.
Account Management: learning how to change bookings and to make use of all the many features generally, eg. reporting.
Training sessions are given remotely over the phone using Join.me by one of our friendly support team.
Additional Training (Post Live)
If you do not have time to train a new member of staff or you simply want a refresher course, additional training can be booked for £40 + VAT. Each training session takes approximately 2 hours and is held remotely over Join.me. Please contact us for rates for holding training sessions at your own venue.
If you require your booking pages to be restyled, recoded, or you would like to change your website widgets post ‘going live’ or for any other technical alterations to your system, you will need to complete and sign a ‘Professional Services Agreement’ form and agree the cost of the work with us prior to the work being undertaken. It may not always be possible to give a fixed cost prior to undertaking such work, and our hourly rate for professional services is £75 plus VAT per hour.
Project Management Services
If you need a hand with a specific project relating to your Anytime Booking system, for example, the entry of rates or some re-configuration to the way your account is set up, this can be agreed in advance for £40 + VAT per hour. You will need to complete and sign a 'Project Management Agreement' prior to any work starting.
We love to hear your feedback – this helps to shape the development of Anytime Booking. We keep a list of all the feature requests provided and share them with you.
If a site visit is required by you (during the setup process or post going live) there will be charge of £50 per hour (or £75 per hour for a Director of Anytime) plus travel and mileage at 45p per mile, all charges are exclusive of VAT.
Every other year we hold our Anytime Booking conference – an event packed with training and marketing workshops to help you get the most out of your Anytime Booking account, alongside industry speakers and insights. This is a free event for all our Anytime Booking users and we’d love you to be part of our community!
We have additional tools you might like to use in conjunction with Anytime Booking. They are completely optional and can be tapped into at any time. The current tools supported by Anytime Booking include: text messaging, email marketing and post code look up.
Simply Postcode Lookup – credit based. Always check their website for the most up to date pricing.
Text Messaging – 7p per credit
Email Marketing – £10 per campaign, plus 2p per email recipient. These are periodic emails above and beyond all the Booking emails automatically sent.
Future Anytime Booking Development
We never stop at Anytime Booking. We’re continually improving our software and service to you. We’ll partner with the best to provide you with the tools you need to run your business successfully.