You can set up automated text messages to your guest around their stay to give them a truly personalised experience.
To setup your automated messages, go to Setup > Documentation > Text Messaging.
Similarly to the pre-arrival email, you can pick the specific category/unit as well as how many days prior you want the text to be sent out. You can also add tokens to the text messages (please note: the tokens you can use are limited). An example of this is shown below:
You can send up to four automated messages
X number of days before arrival at a specific time. Great sending out the key code for the property.
X number of days after arrival at a specific time. Great for just checking in to see if they're OK.
X number of days before departure at a specific time. Great for reminding them to take the rubbish out before they leave.
X number of days after departure at a specific time. Wish them well on their onward journey.
How much does text messaging cost?
After you’ve used your free 50 credits, each credit thereafter will cost 7p + VAT. These can be bought in multiples of 100.
As standard texts are sent from the 'Your Booking' account, guests are not able to reply by return to these automatic texts. If you require replies to your text messages this can be set up for an additional monthly subscription of £5 + VAT.
To purchase text messaging credits or set up the reply service please contact us at email@example.com