Sometimes a payment is unsuccessful and you’ll get an error message. To find out what an error message means click on it to find an explanation and solution.
Error & System Message Index
NOTAUTHED : The Authorisation has been declined by the bank. Please try …
OK : The Authorisation was Successful.
Please select the card type you would like to use for the tr…
2000 NOTAUTHED : The Authorisation was Declined by the bank.
2001 REJECTED: The Authorisation was Rejected by the vendor rule-base.
2003 ERROR : An ERROR has occurred on the Protx System.
2005 OK : The Void was Successful.
2006 OK : The Abort was Successful.
2007 OK : Please redirect your customer to the ACSURL, passing the MD
2008 NOTAUTHED : The Transaction timed-out.
2009 NOTAUTHED : The network connection to the bank is currently unavailable.
2010 OK : The Authentication was Successful.
2011 OK : The Transaction has been Registered.
2012 OK : The Cancel was Successful.
2013 ABORT : The Transaction was cancelled by the customer.
2014 OK : The Transaction was Registered Successfully.
3002 INVALID : The VPSTxId is invalid.
3003 INVALID : The Currency is invalid.
3004 INVALID : The Amount is invalid
3005 INVALID : The Amount is outside the mininum and maximum limits.
3006 INVALID : The fractional part of the Amount is invalid for the specifi…
3007 INVALID : The RelatedSecurityKey format invalid.
3008 INVALID : The Vendor or Vendorname format is invalid.
3010 INVALID : The RelatedVPSTxId is invalid.
3011 INVALID : The NotificationURL format is invalid.
3012 INVALID : The RelatedVendorTxCode format invalid.
3013 MALFORMED : The Description is missing.
3014 INVALID : The TxType or PaymentType is invalid.
3015 INVALID : The BillingAddress value is too long.
3016 INVALID : The BillingPostCode value is too long.
3018 INVALID : The GiftAid flag is invalid. If a value is supplied, should …
3022 INVALID : The CustomerEMail is too long.
3023 INVALID : The Contact Fax is too long.
3024 INVALID : The ContactNumber is too long.
3025 INVALID : The DeliveryPostCode is too long.
3026 INVALID : The DeliveryAddress is too long.
3027 INVALID : The BillingPostCode is too long.
3028 INVALID : The BillingAddress is too long.
3029 MALFORMED : The FailureURL is missing.
3030 MALFORMED : The SuccessURL is missing.
3031 MALFORMED : The Amount value is required.
3032 INVALID : The Amount format is invalid.
3033 MALFORMED : The RelatedSecurityKey is required.
3034 MALFORMED : The Vendor or VendorName value is required.
3036 INVALID : The Description format is invalid.
3037 INVALID : The NotificationURL is too long.
3039 MALFORMED : The TxType or PaymentType is missing.
3041 INVALID : The Basket field is too long.
3042 INVALID : The CustomerName field is too long.
3044 INVALID : The VendorEMail is too long.
3045 MALFORMED : The Currency field is missing.
3055 MALFORMED : The CardType field is required.
3068 INVALID : The PaymentSystem invalid.
3069 INVALID : The PaymentSystem is not supported on the account.
3080 INVALID : The VendorTxCode value is too long.
4025 INVALID : The Card Issue Number is invalid.
4046 REJECTED : 3D-Authentication required. Cannot authorise this card.
4048 INVALID : The Card Number length is invalid.
5010 INVALID : The CardNumber is required.
5012 MALFORMED : : The CardHolder name is required.
5013 INVALID : The card has expired.
5014 MALFORMED : The card expiry date is required.
5017 MALFORMED : The Security Code is required.
5018 INVALID : The Security Code length is invalid.
5019 INVALID : The Security Code is not a number.
5020 MALFORMED : The Card Address is required.
5021 INVALID : The Card Address is too long.
5022 MALFORMED : The Post Code value is required.
5023 INVALID : The Post Code value is too long.
5024 INVALID : The CardHolder value is too long.
5026 INVALID : The Card Number is not numeric.
5027 INVALID : The Card Start Date is invalid.
5028 INVALID : The Card Expiry Date is invalid.
5030 ERROR : Unable to decrypt the request message. This might be caused…