Sometimes a payment is unsuccessful and you’ll get an error message. To find out what an error message means click on it to find an explanation and solution.

Error & System Message Index

NOTAUTHED : The Authorisation has been declined by the bank. Please try …

OK : The Authorisation was Successful.

Please select the card type you would like to use for the tr…

2000 NOTAUTHED : The Authorisation was Declined by the bank.

2001 REJECTED: The Authorisation was Rejected by the vendor rule-base.

2003 ERROR : An ERROR has occurred on the Protx System.

2005 OK : The Void was Successful.

2006 OK : The Abort was Successful.

2007 OK : Please redirect your customer to the ACSURL, passing the MD

2008 NOTAUTHED : The Transaction timed-out.

2009 NOTAUTHED : The network connection to the bank is currently unavailable.

2010 OK : The Authentication was Successful.

2011 OK : The Transaction has been Registered.

2012 OK : The Cancel was Successful.

2013 ABORT : The Transaction was cancelled by the customer.

2014 OK : The Transaction was Registered Successfully.

3002 INVALID : The VPSTxId is invalid.

3003 INVALID : The Currency is invalid.

3004 INVALID : The Amount is invalid

3005 INVALID : The Amount is outside the mininum and maximum limits.

3006 INVALID : The fractional part of the Amount is invalid for the specifi…

3007 INVALID : The RelatedSecurityKey format invalid.

3008 INVALID : The Vendor or Vendorname format is invalid.

3010 INVALID : The RelatedVPSTxId is invalid.

3011 INVALID : The NotificationURL format is invalid.

3012 INVALID : The RelatedVendorTxCode format invalid.

3013 MALFORMED : The Description is missing.

3014 INVALID : The TxType or PaymentType is invalid.

3015 INVALID : The BillingAddress value is too long.

3016 INVALID : The BillingPostCode value is too long.

3018 INVALID : The GiftAid flag is invalid. If a value is supplied, should …

3022 INVALID : The CustomerEMail is too long.

3023 INVALID : The Contact Fax is too long.

3024 INVALID : The ContactNumber is too long.

3025 INVALID : The DeliveryPostCode is too long.

3026 INVALID : The DeliveryAddress is too long.

3027 INVALID : The BillingPostCode is too long.

3028 INVALID : The BillingAddress is too long.

3029 MALFORMED : The FailureURL is missing.

3030 MALFORMED : The SuccessURL is missing.

3031 MALFORMED : The Amount value is required.

3032 INVALID : The Amount format is invalid.

3033 MALFORMED : The RelatedSecurityKey is required.

3034 MALFORMED : The Vendor or VendorName value is required.

3036 INVALID : The Description format is invalid.

3037 INVALID : The NotificationURL is too long.

3039 MALFORMED : The TxType or PaymentType is missing.

3041 INVALID : The Basket field is too long.

3042 INVALID : The CustomerName field is too long.

3044 INVALID : The VendorEMail is too long.

3045 MALFORMED : The Currency field is missing.

3055 MALFORMED : The CardType field is required.

3068 INVALID : The PaymentSystem invalid.

3069 INVALID : The PaymentSystem is not supported on the account.

3080 INVALID : The VendorTxCode value is too long.

4025 INVALID : The Card Issue Number is invalid.

4046 REJECTED : 3D-Authentication required. Cannot authorise this card.

4048 INVALID : The Card Number length is invalid.

5010 INVALID : The CardNumber is required.

5012 MALFORMED : : The CardHolder name is required.

5013 INVALID : The card has expired.

5014 MALFORMED : The card expiry date is required.

5017 MALFORMED : The Security Code is required.

5018 INVALID : The Security Code length is invalid.

5019 INVALID : The Security Code is not a number.

5020 MALFORMED : The Card Address is required.

5021 INVALID : The Card Address is too long.

5022 MALFORMED : The Post Code value is required.

5023 INVALID : The Post Code value is too long.

5024 INVALID : The CardHolder value is too long.

5026 INVALID : The Card Number is not numeric.

5027 INVALID : The Card Start Date is invalid.

5028 INVALID : The Card Expiry Date is invalid.

5030 ERROR : Unable to decrypt the request message. This might be caused…

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