Managing bookings

Wendy Radford avatar Becky Bassett avatar Vanessa Glossop avatar +2
37 articles in this collection
Written by Wendy Radford, Becky Bassett, Vanessa Glossop and 2 others

Top tools to help you navigate through the coronavirus outbreak

Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Task Reminders

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

Customer statements

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

The New Anytime Booking Interface

A guide to the key differences between the legacy and new interface
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Multiple Bookings

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

Adding a car registration number

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

Cleaning Report

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

System Road Map 2019-20

A snapshot of system development in the months ahead
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Print Booking Summary

Aaron Penberthy avatar
Written by Aaron Penberthy
Updated over a week ago

Your customer's booking process.

5 stages to the customer booking process
Becky Bassett avatar
Written by Becky Bassett
Updated over a week ago

Booking reference numbers.

Booking reference sequences and the different options.
Becky Bassett avatar
Written by Becky Bassett
Updated over a week ago

Notes

How to add admin, customer and housekeeping notes to bookings.
Becky Bassett avatar
Written by Becky Bassett
Updated over a week ago

Website enquiries

Enquiry form
Becky Bassett avatar
Written by Becky Bassett
Updated over a week ago

Exporting and Importing Data

Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Automatically Cancel Provisional Bookings

Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Task Reminders (new interface)

setting reminders
Charlotte Andrew avatar
Written by Charlotte Andrew
Updated over a week ago

Amend a booking (new interface)

make changes to a guests booking
Charlotte Andrew avatar
Written by Charlotte Andrew
Updated over a week ago

Creating a customer list

To help you filter types of customers, for example, loyal customers, storage customers, friends and family.
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Search for a booking

Within the booking list.
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Colours - what they mean when you are looking at the booking list.

Helping you quickly identify new online and provisional bookings
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Applying a Group Name (Camping)

Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Booking notification

Receive an email every time a customer makes an online booking or balance payment
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Membership Numbers

How to apply, discount against and record a membership number
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Add credit and refund customer

Adding a credit against the booking and issuing a credit back to the customer
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Amend your bookings

Instantly make changes to a guest reservation
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Cancelling a booking

Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Guest login – My Account area

Your customers can view booking history and make payments
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Dashboard

See your new online bookings, arrivals, departures and outstanding balances at a glance
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Customer Records

What is a customer record and where do I view them?
Becky Bassett avatar
Written by Becky Bassett
Updated over a week ago

Guest unable to login

When your guest is not able to login to make or check their bookings
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Import Bookings to Google Calendar

Using iCal to feed booking information. Great if you need this information on your mobile phone.
Wendy Radford avatar
Written by Wendy Radford
Updated over a week ago

Merge customer records

You've found two customer records and want to merge them
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Mobile responsive booking form

Increase your sales conversion rate with our device-friendly booking form
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Passwords

How your customer can reset their own password
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Recording Booking.com bookings

If you have an independent active Booking.com listing you can record them within Anytime Booking
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Take telephone bookings

Use your system to input telephone bookings alongside those you take direct online
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago

Walk-in bookings

How to process a booking on the system if a guest just turns up
Vanessa Glossop avatar
Written by Vanessa Glossop
Updated over a week ago