When to File a Dispute:
Prior to initiating a dispute, customers are required to follow the established procedures for returns and/or cancellations on the APFusion portal. A dispute is to be filed only if the customer remains dissatisfied with the outcome of these preliminary steps.
Where to File a Dispute:
Head over to the APFusion Desktop app, and follow the steps outlined below:
Navigate to your "Orders and Returns" tab on the left, select/search for the order in question, and hit "Order Details"
Once viewing the order, select the red button listed "Dispute Invoice"
Once the Invoice Dispute window pops up, select the item(s) you are disputing, select the reason in the drop down, and list a brief description of the reason for disputing.
Note that without a description, we will be unable to process the dispute.
What to expect after the Dispute has been Filed:
Upon submission, the dispute will be escalated for review by an APFusion team member. The team member will assess the presented facts and determine a resolution, which could include favoring the customer, the seller, or the customer with an applied restocking fee. The final resolution of the dispute will be communicated to both the customer and the seller.
Please feel free to reach out to help@apfusion.com if you have any further questions!