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How Do I Contact the Vendor About an Item Before I Place the Order?

I am shopping for a part, but have some questions before purchasing.

Amanda Vernola avatar
Written by Amanda Vernola
Updated over 10 months ago

You can contact the vendor directly through the APFusion Desktop app!

Contacting the vendor before an order is placed

Step 1: Once you have the Hollander Number, start in the Desktop app on the search page

Step 2: Click on the Search by Hollander tab

Step 3: Enter the Hollander Number and click Search

Step 4: Each part will have its own blue Contact Seller button on the right side of the page, click this button to initiate a message with the vendor

Step 5: Type your question in the popup box and hit send. The message will be sent to the vendor and can be found in your Messaging Portal.

Step 6: You will see a green notification confirming your message was sent.
You can now select the "View Message" button to see the message you just sent.

Step 7: You can come back to the message thread at any time by searching the Hollander number in your messaging portal!

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