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How to Restart the APFusion Connect Service to Resolve Error Messages

Sometimes, during updates or internet outages the APFusion Connect service on your main server might crash, resulting in the need to restart.

Amanda Vernola avatar
Written by Amanda Vernola
Updated over 9 months ago

If your APFusion is giving you ordering error messages, not allowing you to login, or not returning any results when searching for parts - the main reason is usually that the APFusion Connect service has most likely crashed.


Restarting the APFusion Connect Service is easy!
​Follow the steps listed below for the two different ways to accomplish this; there are different sets of instructions for main server users and powerstation users!
If you need any assistance with this, please give us a call at (888)-890-3947 ext 4 ☎️
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Restarting Connect on a Main Server Computer:

  1. Go to your main server computer.

  2. Search for Services in the Start Menu.

  3. Right-click on the Services application and select Run as Administrator.

  4. Locate and select APFusion Connect in the list of programs/services.

  5. On the left side of the page, you should see the following options:
    - Start
    - Restart

  6. Click on "Restart" to reboot the service. (If Restart is not there, click Start)

  7. Return to your Workstation and try placing your order in the APFusion Desktop App

Restarting Connect on a Powerstation:

  1. Log in to the Powerstation via the Remote Desktop app like you normally would to access Powerlink.

  2. Right-click on any app icon on the desktop and select Open File Location.

  3. The top bar in the File Explorer will show the current file path. Delete the existing path and replace it with C:\ and click the enter key.

  4. In the top right of the file explorer, enter services.msc in the Search Bar.

  5. Once the Services app appears, select and right-click it, then choose Run as Administrator in the menu.

  6. You'll now be asked to enter Admin credentials. Select More Options at the bottom and enter MASTER (or APPROVE) as both the username and password.

  7. Now that you've opened the Services app, locate and select APFusion Connect in the list of programs/services.

  8. On the left side of the page, you should see the following options:
    - Start
    - Restart

  9. Click on "Restart" to reboot the service. (If Restart is not there, click Start)

  10. Return to your Workstation and try placing your order in the APFusion Desktop App

Please note that our application might need to run a couple of update cycles after you've followed these steps. It's possible that the app will crash again when attempting to self-update. If following these steps initially work, but the issue comes back shortly after, try following these steps once again.

If the issue continues to persist, please give us a call at 888-890-3947 ext 4 and we will remote in to get it fixed up.

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