Troubleshooting Your Order: What to Do If You Haven't Received Your Package
We understand the anticipation of receiving your order and the frustration if it doesn't arrive as expected. Rest assured, we are committed to ensuring you receive your order one way or another. Here’s a comprehensive guide to help you troubleshoot and resolve any issues with your shipment.
Step 1: Check Your Tracking Information
Once your order is shipped, you should receive an email confirmation containing your tracking number. If you haven't received this email, please check your spam or junk folder. You can also track your order directly by visiting our Order Tracking Page.
Step 2: Understand the Shipping Process
Carrier Information: Most of our orders are shipped via USPS, the same service that delivers your daily mail.
Domestic Orders: Standard First Class shipping typically takes 3-5 business days, while Priority Shipping can take up to 4 business days.
International Orders: These are shipped via standard First Class USPS and may take 2-3 weeks to arrive, depending on customs and local postal services.
Expedited Shipping: For expedited shipping request, please email our customer support team at hello@apollaperformance.com
Step 3: Common Solutions and Checks
Mailbox Check: Often, customers are unaware that packages are delivered via USPS and may overlook checking their mailbox.- Small packages might be delivered in bubble mailers and placed inside the mailbox rather than at the porch.
2. Timing: Verify the shipping date to ensure the package is not still in transit. For Priority Shipping, check your mailbox again after 8 pm, as deliveries can occur late.
3. Household and Neighbors: Confirm whether someone else in your household or a neighbor might have received or moved your package.
4. Address Verification: Double-check the shipping address on your order confirmation to ensure accuracy.
5. International Orders: If applicable, visit your local post office with your tracking number for the most accurate information. Be aware that import duties might need to be paid before the package is released.
Delivery Marking: Sometimes, postal workers mark packages as delivered early in their route. Please wait until the end of the day to see if the package arrives.- Wait an additional 24–48 hours as packages may sometimes be delayed due to scanning errors despite being marked as delivered.
Step 4: Further Assistance
If you have completed all the above steps and still have not received your package, we recommend visiting your local post office with your tracking number. If they cannot locate your package, please contact us directly. We are here to help and ensure you receive your order.- Document the steps you’ve undertaken to locate the package and include relevant details like tracking numbers and timestamps when contacting customer support for a faster resolution.
Feel free to reach out to us via email at hello@apollaperformance.com. We guarantee our products with free returns and exchanges, and we are dedicated to resolving any issues you may encounter.
Thank you for your patience and understanding. We are committed to providing you with the best service possible.