How to Address Order Issues with Apolla Performance
We understand that occasionally, you may need to make changes to your order after it has been placed. We are committed to providing you with the best service possible and ensuring your satisfaction with our products. Here’s a guide on what to do if you need to correct your order.
Correcting Your Order
If you realize there is an error with your order, it is crucial to act swiftly. Please email us immediately at our customer service email. Our team will do their utmost to assist you in correcting the order before it enters the shipping process.
Order Already Shipped?
Once your order has entered the shipping process, indicated by receiving a confirmation email with a tracking number, we are unable to make changes. However, you still have options:
Contact the Carrier: Use the tracking information provided to reach out to USPS or UPS. They may be able to assist you in changing the shipping address or making other adjustments.
Having trouble? Message our team so we can help.
Email address: hello@apollaperformance.com
OR TEXT us: 817-203-4093
Our Guarantee
We want you to shop with confidence. Remember, we guarantee our products with free returns and exchanges. If you encounter any issues with your order, rest assured that we are here to help and ensure your satisfaction.
Contacting Apolla Performance
For any feedback or further assistance, you can reach out to us through our contact page. We value your feedback and are always eager to hear from you.
Thank you for choosing Apolla Performance. Your satisfaction is our top priority, and we are here to assist you every step of the way. 😊