You can find Templates in Ratings & Reviews --> Reviews --> Templates. 

To create a template follow these steps: 

1. Create a new folder and name the folder 

2. Create a new template and name the template 

After you've created a new folder and a new template, you can edit or delete them by pressing "edit" and "delete." You can also see how many times the template was used under the column "Use Count." 

You can filter templates by using the search box.

To use a template, go to the Review feature. Choose a review to reply to and press "reply". Then you'll see your top 3 most used templates. 

In order to view more templates, press "Select from templates". 

You can then select from all of the templates that you've created.