Reservice Metric:
To enable Reservice metrics in Scorecards, we just need your designated "re-service" codes used in your CRM. These are the service types that represent a reservice, callback or recall jobs. Whatever you consider to be these services, these will be the ones that we enter in your location and integrations section.
To configure reservice job types, go to Location → Integrations and set the appropriate service codes. We can work on this together and ensure these are input correctly, as they vary by CRM integration. Connect with a support agent if we can help with this.
* If a customer has an active CRM, but has not yet configured the reservice field, it will result in the metric being displayed as “No Data”
Q: How do I know what my ID is for my CRM?
A:
PestPac - Service Code IDs
Realgreen - Service Code IDs
Jobber API - visit.job.title
Fieldroutes API - Service Type IDs
Housecall pro - No support for reservice codes
Evolve - ServiceType
Senske - ServiceType
Evolve - ServiceType
Affiliated Tech - ServiceType
Gorilla Desk - Job Name
Service Titan - Job Type
Aspire - Service Type
Service Pro - Service or Event name
Service minder - Appointment name
Pool Brain - Service Type (title)
Service fusion - Job service
Fieldroutes Webhook - ServiceType - code ID number
FieldWork - ServiceType name
If you need help finding out your code ID from your CRM, please reach out to us!
Driving Score Metric:
As of today, we integration with three fleet integration softwares - Azuga, Samsara, GeoTab, Linxup & Verizon Connect. Applause enters the API details for your account, so you will need to connect with a member of our team to fully configure the integration. Having a driving score integration is a part of our pro plan, so it can be subject to an additional cost.