Reservice Metric:
To enable Reservice metrics in Scorecards, we just need your designated "re-service" codes used in your CRM. These are the service types that represent a reservice, callback or recall jobs. Whatever you consider to be these services, these will be the ones that we enter in your location and integrations section.
To configure reservice job types, go to Location → Integrations and set the appropriate service codes. We can work on this together and ensure these are input correctly, as they vary by CRM integration. Connect with a support agent if we can help with this.
* If a customer has an active CRM, but has not yet configured the reservice field, it will result in the metric being displayed as “No Data”
Q: How do I know what my ID is for my CRM?
A:
PestPac - orderType
Realgreen - serviceCode
Jobber API - visit.job.title
Fieldroutes API - appointment.type
Housecall pro - No support for reservice codes
Evolve - ServiceType
Senske - ServiceType
Affiliated Tech - ServiceType
If you need help finding out your code ID from your CRM, please reach out to us!
Driving Score Metric:
As of today, we integration with three fleet integration softwares - Azuga, Samsara, GeoTab, Linkxup & Verizon Connect. Applause enters the API details for your account, so you will need to connect with a member of our team to fully configure the integration. Having a driving score integration is a part of our pro plan, so it can be subject to an additional cost.