Bonuses > Auto bonuses

This section allows users to configure which automatic bonuses are enabled and define the payout amounts for each.
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Users with the appropriate permissions can set bonus values at the user group level, ensuring that each group receives the correct bonus attribution when the triggering event has been initiated.

By going to your "Auto Bonuses" section in Bonuses. You can determine the bonus amounts and if you want to automate these bonuses or not.

Example: Let’s say you want:

You can set this up directly in the Auto Bonuses settings.

Automate team payouts:
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​Enable this setting to automatically and fairly distribute tips, tip matching, NPS bonuses, and review bonuses among all team members assigned to a job, powered by the Applause algorithm.

Google Review Bonus

Facebook Review Bonus
​Our algorithm matches your public Facebook reviews with the correct employees and the services they performed. Then, we help you reward those matched employees with a set review bonus amount.​​

Net Promoter Score Bonus

Applaud your employees' good behavior. Automatically bonus your employees, in real time, for each qualifying customer NPS received.

Tip Matching Bonus

Automatically reward your employees in real-time for each qualifying customer NPS score they receive.

Referral Submission Bonus

Let Applause automatically reward your employees when the service they performed leads to a submitted referral.

Birthday Bonus
​Celebrate your employees’ birthdays with an automatic bonus and a personalized message to make them feel valued.

Work Anniversary Bonus

Automatically send a bonus to celebrate your employees’ work anniversaries and show them you appreciate the time they’ve been with you.

Lead Generation Bonus

Let Applause reward your team automatically when their work leads to a new customer opportunity.
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​Tool tips:
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​Start Date:
> Choose when you want bonus automation to begin.

​Rating required for bonus:
> Set the minimum review rating or NPS score needed to trigger a bonus.

​Bonus Amount:
> Define how much to reward for each qualifying review or score.

​Bonus Category:
> Assign the bonuses to a certain bonus category for accurate reporting and tracking

​Team Payout Bonus Amount:
> Distribute the full bonus amount to each team member in a team job by enabling this option

​Automate Bonus:
> Allow the Applause algorithm to match and bonus employees in real-time, must be toggled on

A: By default, the new Auto Bonus settings will retain each company’s existing configuration, and that configuration will be applied to all user groups that have been created. If users do not wish to take advantage of the new customization options, their day-to-day experience will remain unchanged.
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This update primarily addresses feature requests from organizations that want the ability to define unique Auto Bonus amounts by user, user group, or location. For companies that don’t require this flexibility, their setup can remain as is—the system will continue to function exactly as it does today.

A: There’s no difference. The user groups created here, will also be available at the Scorecard settings. If I have created a “residential technician” user group, it will be an option in Auto bonus settings, as well as scorecard settings.

A: Similar to how user groups work within Scorecards, user groups can exist at both the company level and the location level. Location-level user groups can be customized versions of the company-level defaults.

If a company wants a location-specific user group’s bonus setup to apply to an employee, they must ensure that the employee’s primary location is assigned to that same location. This ensures the correct bonus settings are applied automatically.

A: Yes, this is one of the primary use cases for the new Auto Bonus setup. Admins with the appropriate permissions (either “Can manage company bonus settings” or “Can manage location bonus settings”) will be able to create and manage location-specific bonus configurations.

Example:

A company may want to boost Google reviews for a newly opened location by setting a $10 per review bonus, while keeping the company-wide default at $5.

A: Yes. Users with the “Can manage location bonus settings” permission can edit user groups at the location level. Any bonus settings defined for that location-specific user group will automatically apply to all users within that location who belong to that group.

A: No. Bonus categories are managed at the company-level user group and apply globally across all user groups. These categories cannot be edited or customized at the location or individual user group level.

A: Two new permissions have been introduced:

Users with company-level permissions can edit user group bonus settings that apply across the entire organization.

Users with location-level permissions can edit bonus settings for user groups tied to the specific locations they have access to.

Example:

If a user only has permission for one location, that will be the only location visible in the user group dropdown.

A: The following permissions will not be editable at a user group level. (reminder the General User group serves as the default user group at a company level) Think of this as the “master user group”