Occasionally, it is possible for emails from Apploi to be blocked or marked as SPAM by your email provider. because they are being sent by a third party (Mandrill). We see this behavior more commonly with corporate email accounts. If you are experiencing issues with email deliverability, please follow the steps below.

Your email provider can take some time to mark our emails as "Safe", especially if you just started using Apploi. If your email provider marks our emails as spam or junk, they will be placed in your spam or junk folders. Check these folders for emails from no-reply@apploi.com.

If you find any emails from no-reply@apploi.com in these folders, be sure to mark them as Not Junk or Not Spam. This helps to ensure future emails will be successfully delivered to your inbox

Below is a list of the most common email providers. Click below for instructions on how to mark messages as not spam for each:

Google, Gmail

Outlook, Microsoft Exchange

Yahoo

iCloud

If you aren't receiving Apploi emails and see nothing in your Spam or Junk folders, it's time to loop in your IT department. Share the below steps with them to follow:

Adjust your Corporate Email Server Settings (IT Admins)

For security or compliance reasons, corporate email accounts generally have filters that prohibit or flag any emails from outside of the company's domain. Because of this, emails from Apploi can be sent successfully but not delivered to a user's inbox.

Follow MimeCaster Guidelines to Configure your email server (IT Admins)

If you continue to have issues with email deliverability after following all of the above steps, feel free to reach out to your Customer Success Manager for further support.