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I received a suspension notice. What should I do?
I received a suspension notice. What should I do?
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Written by Support
Updated over 2 years ago

In the case you receive a notice like the following:

"Due to repetitive abuse of the Appnext terms, your account will be blocked in 48 hours" - you should follow the steps below.

If one or more of your campaigns involves one of the following cases:

  • Your campaigns are re-brokering campaigns from affiliate networks.

  • External budgets which are shared with additional media partners were placed.

  • You have received alerts on campaigns being blocked due to abuse of terms, and continued to re-activate them.

1. You should pause these campaigns immediately, these cases represent a violation of Appnext T&C's.

2. Investigate the reasons for these cases in order to make sure they would not repeat again.

3. Please contact support@appnext.com for further instructions.

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