If you need additional time between a customer ordering and their pickup slot, you can add preparation times.
To add preparation times for store pickup orders, follow the written steps below.
Add preparation times
Click Locations.
Click the edit option next to the location name you want to edit.
Go to Store Pickup and click Show settings.
In the Pickup preparation time section, click Enabled to reveal the advance notice settings. You will see a tab for each day of the week you offer pickup.
By default, we set a minimum advance notice of 1 day. Choose how many hours, minutes, or days of preparation time you need:
0 days shows the first available slot
1-day blocks, same-day pickup
2-day blocks, next-day pickup
24 hours is exactly 24 hours from when the customer orders
In this example, for customers ordering on a Monday, the same day (Monday) will be blocked out. The first available slot will be Tuesday.
You can also add a cut-off time. After the cut-off time, you can set a new preparation time. By default, we add a cut-off time of 2 days.
In this example, for customers ordering on a Monday after 2pm, the same and next day (Mon and Tue) will be blocked out. The first available slot will be Wednesday.
Repeat for every day of the week, and click Save.
⚠️ Important: “1 day” is not the same as “24 hours”. 1 day blocks same-day pickup, while 24 hours counts exactly 24 hours from when the customer places their order.
💡 Tip: Set preparation time for every day of the week, and repeat for each location. Note that the pickup cut-off time defaults to 2 days.
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