Your Customer Portal is where subscribers manage their own subscriptions — skip, pause, swap products, reschedule, update payment, and more — without contacting you.
Appstle offers two portal types. Pick the one that matches your store's customer accounts. You can change this any time from Appstle admin → Customer Portal settings → Portal Type, or from the Setup readiness card on your dashboard.
Which portal should I choose?
Shopify Extension Customer Portal (recommended) | Classic Customer Portal | |
Best for | Stores on Shopify's new customer accounts | Stores that want a standalone, branded portal at a fixed URL |
Where it lives | Inside the customer's Shopify account — native look & feel | A standalone page at your app-proxy URL |
Setup | Add the Customer Portal blocks in the theme editor (below) | Available automatically — no blocks needed |
Option A — Shopify Extension Customer Portal
Step 1 — Open your customer-account theme editor
From Shopify admin: Online store → Themes → Customer accounts → Customize. (Or click Open theme editor on the Setup readiness card / Customer Portal step.)
Step 2 — Add all the Customer Portal blocks
In the theme editor's Apps panel you'll find an Appstle Subscription → Customer Portal group. They all appear together. Add every block below — they work together, and missing any one leaves part of the portal non-functional:
Block | What it does |
Manage Subscription Button | Adds a "Manage subscription" link on the Account, Orders, and Order Status pages so customers can reach the portal. |
Subscription management | The entry page — lists all of a customer's subscriptions. |
Subscription Detail | The detail view for a single subscription (items, schedule, address, payment). |
Edit Subscription | Add / remove / swap products on a subscription. |
Upcoming and Past Order details | Preview the next scheduled order(s) and past order history. |
Subscription Product Update | Product update flows (variant changes, etc.). |
Subscription Bundle | Build-a-Box / bundle support inside the portal. |
Subscription Quick Action | Inline actions (skip, pause, reschedule) from the list. |
Step 3 — The "Add to menu" prompt
When you add a block, Shopify asks whether to add it to the customer-account menu:
Subscription management → Yes. This is the entry point subscribers click into.
All other portal blocks → No. They're reached via deep-links from inside the list — adding them just clutters the account menu.
The Manage Subscription Button isn't a menu item — it's placed as a button on your Account / Orders pages.
Step 4 — Remove the old block (if present)
If your page still has the legacy single "Subscription management" block from before June 2026, remove it. (Migrating from that older setup? See the migration guide.)
Step 5 — Save
Click Save in the theme editor. The portal is live for your subscribers as soon as you save.
Option B — Classic Customer Portal
The Classic Customer Portal is automatically available at your app-proxy URL — no blocks needed, and no Manage Subscription link to add:
https://your-store.myshopify.com/apps/subscriptions
Add a link where customers can find it (account page, footer, subscription emails). Customize it under Appstle admin → Customer Portal settings.
Verify it's working
Open a test customer account on your storefront.
Confirm the subscription list loads, and you can open a subscription's detail, edit it, and view upcoming orders.
Need help?
💬 Live chat in the Appstle Subscriptions admin app
📧 Email support@appstle.com — available 24×7×365