Learning more about your most loyal customers who purchase on a recurring basis is important to your brand value, growth, and scaling. Often times, merchants analyze the profile and persona of their loyal customers to either target them with more suitable products and services, or to reach out to new customers with similar interests and tastes!
We hope this help doc that we have put together on tracking your customers’ subscriptions to not just be on top of your current recurring orders, but to also use it to know the pulse of your loyal customers will prove useful to you.
Tracking customers' subscriptions
Navigate to the Customers section on your Appstle Dashboard on the left-hand panel, as shown in the below screenshot:
Here you can view the list of customers who currently have or have had subscriptions for a product or products in your store.
To learn more about a specific customer's subscription, click on the customer’s name. The detailed view gives data on the products subscribed, order frequency, status (active/paused/canceled), etc.
If you have any questions about your customers' subscription, or if you need any other help, please reach out to us at subscription-support@appstle.com or just pin us through the live chat widget on our app. Our 24x7x365 available experts will be happy to assist you further.