As an integral part of Subscriptions, Appstle enables you to engage with your customers at several junctions, through automated emails.

While the emails, and the templates (yes, even the templates!) are fully customizable by you - the merchant, we provide default options, for your convenience.

Please find the default email templates used within Appstle Subscriptions, below:

1. Subscription Created

Subject of email: Your new subscription!


Hello {{ customer.display_name }},

Thank you for setting up a new auto delivery by subscribing to our product!

Please see below, the details of your subscription.

Thanks!
{{ shop.name }}

2. Transaction Failed

Subject of email: Transaction failed

Hi {{ customer.display_name }},


We are writing to let you know that the auto renew on your subscribed product with our store did not go through. Please visit the manage subscription section (link below), to update your payment details.

Sometimes issuing banks decline the charge if the name or account details entered do not match the bank’s records.

Thanks!
{{ shop.name }}

3. Expiring credit card

Subject: Your card on file is expiring soon

Hi {{ customer.display_name }},

Your card on file with us, ending in {{ lastFourDigits }} is expiring before your next upcoming delivery. Please visit the manage subscription section (link below), to update your payment details.

Please find below the details of the recurring order which will be affected if the payment details are not updated. Kindly email us, if you have any questions or concerns.

Thanks!
{{ shop.name }}

4. Upcoming order

Subject: Your upcoming order with us!

Hi {{ customer.display_name }},

Your next subscription order will be automatically placed on {{ nextOrderDate }}.

Please review your upcoming order using the below link.

Thanks!
{{ shop.name }}

If you have any questions about setting content for email templates, or if you need any other help, please reach out to us at subscription-support@appstle.com or just ping us through the live chat widget on our app. Our 24x7x365 available experts will be happy to assist you further.

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